This position will be responsible for timely and accurate opening and routing of daily mail. Responsible for all daily scanning of documents into the imaging system. Ensuring productivity, quality, all established service levels are achieved on a daily basis.
Essential Duties and Responsibilities:
- Ensure timely and accurate routing of daily mail to all internal business groups.
- Open, research and identify incoming mail that is not addressed to a specific individual or department
- Assist in processing outgoing mail, this includes overnight packages, weighing and affixing postage on all items.
- Scan all daily paperwork to the optical imaging system on a daily basis.
- Order all office supplies as needed.
- Answer phone as needed.
- Meet expectations of the job by attendance, punctuality as indicated in the associate policy handbook.
- Consistently provide a high level of Customer Service while communicating and coordinating with internal/external business units to assist in issue resolution.
- Perform other duties and/or special projects as assigned.
Critical Skills and Required Competencies:
- Candidate should have knowledge of PC and keyboard, intellectual curiosity, ability to work as a team player, organizational skills, good oral and written communications skills, interpersonal skills and a service orientation.
• High School Diploma.
• Experience with PC’s and MS Office software applications.
• Detail oriented with strong organizational and time management skills required.
• Ability to handle multiple priorities and meet deadlines in a fast paced high stressed environment.
• Excellent analytical skills.
• Ability to work in a team environment to ensure common goal of providing exceptional customer service.
• Ability to work overtime and meet the needs of cyclical trends of the business organization.
• Ability to escalate issues to appropriate levels within the organization.
• Ability to communicate effectively (clear, concise, professionally) with all levels within the ASCENSUS organization
• Knowledge of imaging systems helpful.
"The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture."
We are proud to be an EEO employer M/F/D/V.
Ascensus is the largest independent retirement and college savings services provider in the United States. We work hard every day to help...