Customer Experience Supervisor - Banana Republic - The Greene
GAP Inc - Beavercreek, OH

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025I5

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Description

The Customer Experience Supervisor’s primary responsibility is executing the day-to-day action plans developed by the leadership team to ensure effective and efficient store operation. The Customer Experience Supervisor focuses primarily on the areas of customer engagement including the sales floor, fitting room, and cash wraps.

Ensures optimum sales floor coverage by taking action accordingly to SPH, UPT, AT and conversion trends using hourly sales reads

Oversees and executes all cash wrap processes requiring management approval

Models, encourages and demonstrates Service Based Selling behaviors on the sales floor

Monitors cash wrap to ensure customers are served in accordance with customer service policies and cashier guidelines

Assists manager with focal process for direct reports

Creates development and training plans for direct reports

Shares feedback from customers to leadership team to improve overall customer experience

Reviews changes to sales associate availability and forwards to Customer Experience Manager for approval

Monitors the store fund (i.e., safe and registers) to ensure the store has appropriate funds for daily/weekly business needs

Ensures store is a neat, clean and safe environment for all employees

Ensures participation in community involvement to drive brand awareness and loyalty

Communicates feedback to manager regarding sales and sales-support team member performance

Maintains company standards of neat, clean and organized sales floor, cash wrap and fitting room areas

Provides in the moment coaching on sales floor to staff to reward good behavior and to redirect when needed

Trains and coaches sales and sales support team members to meet productivity standards

Provides on-the-job training to all employees on company initiatives and standards to ensure that everyone fully understands company direction

Communicates and manages floor coverage as LOD

Qualifications

Six months Gap Inc. experience preferred

Previous experience in retail preferred

Ability to lift and carry 30 lbs

Ability to communicate effectively with customers and store employees

Ability to maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing

Open availability and flexibility to work nights and weekends, including opening and closing shifts to meet the needs of the business

Primary Location

US-OH-BEAVER CREEK

Full-time

BANANA REPUBLIC

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Store Leadership

GAP Inc - 23 months ago - save job - copy to clipboard
About this company
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The ubiquitous clothing retailer Gap has been filling closets with jeans and khakis, T-shirts, and poplin since the Woodstock era. The firm,...