Branded Sales & Operations Manager
The Branded Sales and Operations Manager supports T-Mobile Premium Retailer (TPR)/Limited partners by driving sales and service through a consultative approach in a given market. This sales leader will drive field execution by creating an exceptional customer experience while achieving the full potential of the T-Mobile brand. The retailers who operate these locations are required to create and maintain a world class shopping experience, the same or better than Company Retail stores. This role will directly manage process improvement to ensure maximum efficiencies, effectiveness and consistency in TPR/Limited field sales execution. This role will support key initiatives such as on-boarding TPR/Limited personnel, T-Mobile processes and operational support, reporting and analysis, training, visual merchandising, communicating T-Mobile customer impacting initiatives and verifying execution by partner, supporting the increase in TPR/Limited distributions and other T-Mobile strategic initiatives. This sales leader will report to the Exclusive Sales & Operations Manager.
The Branded Sales and Operations Manager will spend time in TPR/Limited partner locations as the retail experts within the sales organization providing immediate and useful feedback regarding anything that could potentially impact the customer experience communicating in a way that make people eager to collaborate. Also identifying and investigating problems concerned with policy, operations and processes. They will inspect what is expected out of the most important, highest profile, exclusive locations. They will represent the TPR/Limited within their region and integrate with the RPS channel to ensure strong awareness of the program. It will also play a role of strengthening communication and cross-coordination among the Sales, Engineering, Marketing, Customer Service, EIT, Business Operations, Finance and FSC organizations.
Position Duties & Responsibilities:
Work with partner to build sales and service culture. Conduct monthly training on Voice of the Customer and building a Service culture. Provide coaching on delivering effective customer service with sales reps and managers. Serve as a point of contact for questions or problems including individual customer issues. Reviewing results in weekly meetings and weekly updates regarding market visit recap. Participate in any partner meetings or conference calls providing competitive updates, sales and metric performance, and recognition. Work with TPR/Limited on contests and incentives to drive productivity
Support organizational sales & service strategies by developing tools and resources to ensure objectives are met.
Escalation point for local market TPR/Limited issues and concerns.
Contribute and lead in building and protecting a national brand under T-Mobile. Ensure visual presentation of brand is executed to T-Mobile merchandising and accessory guidelines. Teach store leadership strategies on how to merchandise for maximum customer impact. Provide feedback to TPR/Limited local management on visit observations utilizing Driving Optimal Performance guidelines.
Coordinate employee on-boarding related to new hire training, system access and log-ins, sales and training codes, and non-disclosure agreements. Identify training opportunities within TPR/Limited and implement action plan to address those needs. Develop and conduct training based on needs of the partner.
Provide communication and follow-up with partner and store leaders regarding updates on T-Mobile News, Forecast and other sales updates, products, service or operations updates. Participate in weekly meeting with TPR/Limited team to provide feedback on success and opportunities in the market. Identify sales & service opportunities and partner with local management to create an action plan to improve.
Operations - Review of operations reporting: Coop/MDF, training, inventory: shipments/returns, AR and commissions. Work closely with TMO operations and TPR/Limited management on managing physical inventory process, reporting and reconciliation. Provide training to market to ensure retail audit and TPR/Limited operating standards compliance. Work with 3
party audit group to coordinate audits, follow-up on issues and ensure compliance to TPR/Limited operating standards. Work with Exclusive Sales & Operations Director and Exclusive Business Management team on breach of contract.
Standardize operating best practices throughout the TPR/Limited organization.
Work with ERP 2.0/Limited partner, Business Development Manager and Exclusive Business Manager on approval and execution of all new locations. Work closely with principal on new store opening process and executing kickoff of all new locations
Administrative responsibilities including expense report preparation, file and communication management
Communicates and oversees cross functional or company wide initiatives
Leads the implementation of policy or organization structure changes
Influences executives regarding strategy or and to achieve business objectives
Coordinates and integrates staff activities and resources across functional teams to implement strategies
Determining and securing the resources and materials needed to perform the work of the unit
Identifies and proposes alternative solutions to upper management regarding obstacles, resources and other operating issues
Functional & Technical Skills:
Demonstrated financial results in sales and multi-store management
Aptitude to build strong advisory relationships with decision makers and influence partner thinking and action.
Ability to execute on T-Mobile and account strategy and effectively work in cross functional teams.
Aptitude for strong qualitative and quantitative analysis. (P&L, Cash Flow modeling)
Advanced personnel training, coaching and development skills
Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.)
Strong Presentation Skills
Strong merchandising skills
Strong critical thinking skills
The ideal candidate will have 5 - 8 years of significant sales and operational experience in a sales organization with a top company and strong culture.
Significant business analysis skills along with in-depth retail experience
Strong focus on customer and quality
Excellent communications and influencing skills
Demonstrates strong knowledge of retail merchandising and brand presentation
Must have a valid Drivers license and satisfactory driving record and proof of insurance
Education & Training:
Bachelor's degree in business or related field and/or equivalent work experience
**Relocation is not provided**
Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide on America's Largest 4G network and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.
You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401 plan, advanced training, and more.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
T-Mobile inspires every employee to make a difference for our customers, our team, and ourselves.
T-Mobile USA is a national provider of...