Customer Service Engineer - SatCom
Rockwell Collins 268 reviews - Duluth, GA

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Rockwell Collins is an equal opportunity employer committed to building a diverse global culture that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers.

Customer Service Engineer - Satellite Communications Specialist

This position is located in SWA - Southwest Asia

At Rockwell Collins we believe that the way we put our solutions together sets us apart - and the people who put our solutions together make the difference.

Rockwell Collins is a global leader in satellite-based communications solutions that solve our customers' toughest communications challenges in urgent time frames and under extreme conditions.

We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government and commercial markets. Rockwell Collins is a dynamic and growing company where we pursue excellence, innovation and speed - and our employees who embrace these values are the greatest contributors to our continued success.

We want creative talent to help assure the continued growth of our innovative technology to develop solutions to help our customers connect anywhere, anytime.

If you are among the brightest and most talented in your respective field, come join us.

We are:
  • A dynamic and team-driven company that delivers world-class communications solutions
  • A performance-driven environment where results are recognized and rewarded
  • Exciting career enhancement and continuous learning opportunities
  • A competitive compensation package and exceptional employee benefits
The essential duties and responsibilities of the Customer Service Engineer (Satellite Communications Specialist) include:

  • Ensuring the maintenance, operation and performance of Ku-Band Mobile Terminals
  • Assuming the on-site leadership role with customer satisfaction as the primary goal
Working with site personnel to:
  • Maintain satellite communication system availability above acceptable levels
  • Troubleshoot and resolve any identified circuit or equipment outages or degradation
  • Provide interim reports as necessary, based on particular site conditions and/or problems
  • Maintain the site (including electronics and office) in professional and clean manner
  • Performing the on-site duties which enable Rockwell Collins to successfully implement contractual duties relative to mobile terminal operation and maintenance
In order to be successful in this role you will need to be able to demonstrate the following:

  • Successful completion of CONUS Readiness Center required
  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
  • Requires a valid U.S. driver's license and the ability to obtain an international driver's license
  • Strategic or tactical multi-channel satellite communications experience
  • Strong grasp of satellite communications operational theory
Must be hands-on person with the knowledge to operate and configure the following equipment to include, but not limited to:

  • Antenna controller, satellite acquisition
  • HPA/TWT, LNA/LNB - Low Noise
  • Fiber/Coax/Ethernet Cable Work
  • FDMA/TDMA modems (satellite modems)
  • Up-converters, down-converters
Additional knowledge in these areas is a plus:
  • Cisco routers
  • ViaSat Linkway Modems
  • PBX - T1/E1, FXS, Adds/Drops
Candidates for this position may be required to fill in as Vacation Floaters as needed with options to fill assigned positions as available. Possible extensive travel via commercial and military means is required.


This position requires a Bachelor's degree in appropriate discipline, or in the absence of a bachelor's degree, six years of related experience.

Applicant must be capable of obtaining a US Department of Defense (DoD) security clearance. US Citizenship is required.

Rockwell Collins is an equal opportunity employer committed to building a diverse global culture that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers.


Field Service

Primary Location

United States-Georgia-DIS-Duluth, GA


Integrated Logistics Operations



About this company
268 reviews
Forbes recently named Rockwell Collins to its 2015 America’s Best Employers list! Rockwell Collins is a pioneer in the design,...