Manages technical & support components of Ohio Administrative Knowledge System (i.e., OAKS running on PeopleSoft applications) Requisition Module (ePro), Procurement Module (PO), Strategic Sourcing Module (eBid), Asset Management Module (AM) & Marketplace: develops & implements state configuration policies & procedures regarding incorporation of statewide enterprise back office procedures relating to contract requirements impacting inter-agency policy;analyzes & defines requirements & business rules to facilitate design & integration; provides input to team leads on configuration issues; maps & validates data; analyzes & interprets business process related reports; creates test plans; creates, validates & executes test scenarios for a wide variety of complex technical changes related to business component improvements; participates in design & development of report & screen layouts & reviews & comments on user documentation;ensures policies, procedures, directives & objectives of process improvement projects are in line with mission & goals of OAKS, Department of Administrative Services (DAS), Office of Budget & Management (OBM), or federal & state legislation; consults with customer staff to analyze business issues & work toward solutions to business problems; assists central offices &/or business owners & operations staff during all phases of business transformation projects. |
Assists with various OAKS module support projects for ePro, PO, eBid, AM & Marketplace: researches & analyzes existing operations, systems & procedures to determine software improvements for ePro, PO, eBid, & Modules; provides input to determine the feasibility & impacts of application modifications; monitors batch processes; identifies & researches problems with OAKS modules; ensures system is functioning in compliance with state rules & regulations; responds to inquiries requiring higher-level knowledge of system processes regarding ePro, PO, eBid, AM, & Marketplace that support business requirements (e.g., contracts, requisitions, release & permits, controlling board, & Ohio Revised Code & Ohio Administrative Code rules & regulations); provides module support to agencies by researching & fixing system issues; analyzes patches & bundles to determine impact to customizations; responds to module issues 24 hrs/day, 7 days/week that may require comp time &/or call back; may be required to carry cell phone or wear pager or other required electronic device.
Researches & resolves assigned OAKS Help Desk cases in Case Relationship Management (CRM) system or related applications: uses PS/Query & ISQL to research data issues in OAKS; reports cases to PeopleSoft when software is not functioning properly; writes & executes test conditions & scripts to ensure system is functioning properly when new functionality, patches or bundles from PeopleSoft are loaded into the system.
Assists with the development of functional requirements & provides expertise to Managed Services & Shared Services for system enhancements to software; writes general designs for software enhancements & future releases; provides knowledge of touch points between ePro, PO, eBid, AM, Marketplace & other OAKS modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Budget & Planning, & EPM); identifies targeted state employees to transfer knowledge; creates & maintains personal learning plans (PLPs).
Acts on behalf of the DAS FIN Program Manager, PO Modules Lead, eBid Module Lead, AM Module Lead &/or Marketplace Module Lead in his/her absence (e.g., attends meetings & relays decisions, policies & procedures): evaluates OAKS production support; completes other duties as assigned (e.g., special projects, research, reports).
Completion of undergraduate core coursework in business administration, public administration, information systems, engineering, or comparable field AND 2 years experience in business process transformation, organizational design, strategic human capital management &/or business process reengineering.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Major Worker Characteristics:
Knowledge of business process delivery pertinent to assigned process transformation, organizational design &/or process reengineering project*; federal &/or state laws, rules, regulations & best practice scenarios for business process delivery pertinent to assigned process transformation, organizational design &/or process reengineering project*; public speaking; technical writing; interviewing/facilitation. Skill in operation of personal computer & software programs (e.g., PeopleSoft; other systems used by business process areas). Ability to define unusual problems, collect data, establish facts & draw complex/technical conclusions; read & comprehend legislative or policy related materials; create &/or edit technical/instructional materials to be presented in print or oral form to variety of business process personnel; professionally handle routine & sensitive contacts with governmental &/or business officials, &/or general public; work independently or collaboratively as part of team with diverse disciplines & backgrounds.
(*)Developed after employment.
The Ohio State University at Marion serves as one of five regional campuses to the Columbus main campus. As a regional campus, Marion...