Mirage - Las Vegas, NV

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Deliver a level of guest service which is consistent with the company’s and property’s core service standards.
  • Effectively develop and mentor hourly employees to ensure all departmental standards and goals are understood and met.
  • Supervise slot staff ensuring compliance with departmental and company policies including the issuance of corrective action.
  • Maintain adequate scheduling of staff to meet and / or exceed departmental and company service requirements based on business levels.
  • Provide instruction, training and implementation of service and other company programs to staff.
  • Research and resolve guest and / or employee issues effectively and professionally.
  • Manage, organize, and complete assigned projects with attention to detail within the established deadline.
  • Delegate job duties and tasks to employee.
  • Ensure inventory of all sensitive keys during shift are maintained and accounted for.
  • Protect the confidentiality of company files and documents under immediate control.
  • Perform all duties as deemed necessary for the success of the department.


    • At least 2 years of previous Slot operations experience.
    • Knowledge of player tracking systems (preferably Acres Players Club, CMS).
    • Excellent customer service skills.
    • Able to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.

    • Previous money handling experience.
    • Previous experience working in a similar resort setting.

    MGM Resorts International - 23 months ago - save job - copy to clipboard
    About this company
    64 reviews
    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...