mFoundry is looking for an Junior Support Engineer to work with the Product Support and Operations Team.
Install, deploy, configure and support ongoing administration of mFoundry Products/Applications (banking and payments) running in mFoundry environments.
Support service level agreement for system availability in mFoundry’s production environments.
Respond to software or hardware trouble tickets in a timely manner, ensures response time SLAs are met or exceeded.
Monitor various systems to ensure uptime and reliability.
May perform other duties as assigned.
Work outside of business hours may be required.
Qualifications and Skills:
Highly motivated, eager to learn and acquire new skills.
1 year experience with Unix/Linux Operating systems required.
Understanding of IP networking and trouble shooting skills.
Solid understanding of Internet based technologies and technical concepts.
Strong written and verbal communication skills.
Solid analytical, critical and creative problem solving skills.
High level of personal organization and attention to detail is essential.
Nice to have:
Experience or exposure with Apache, and Tomcat/JBoss: understanding of Java/JEE technologies/products.
An understanding of the entire Software Development Lifecycle.
Understanding of SQL database concepts.
Exposure to Java development is a plus.
mFoundry values our employees and we support them with a comprehensive and multi-faceted benefits program that includes:
Stock option plan
Generous health benefits consisting of:
HMO & PPO medical plan options with premiums covered at 85% for employees and 95% for dependents
Dental benefits plan, with premiums covered at 85% for employees and 95% for dependents
Vision benefits plan, with premiums covered at 100% for both employees and dependents
Life insurance plan, long-term disability program and accidental death and dismemberment coverage, with premiums covered at 100% for employees
Annual flexible spending account
401k saving program plus company matching plan
Credit Union program
In addition, mFoundry’s vacation package includes:
14 calendar holidays, including the week between Christmas and New Year’s
2 weeks paid vacation
Unlimited paid sick days
Paid bereavement leave
Paid new parents leave
Other perks include free parking at the Larkspur office, a fully stocked kitchen and frequent employee events, such as bowling, Frisbee golf and company picnics.
mFoundry is an Equal Opportunity Employer. We regret that we are unable to respond to individual phone calls. Thank you for your consideration.