Fitness Manager Job
24 Hour Fitness - Pembroke Pines, FL

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Job Title:
Fitness Manager

Area of Interest:

Location Name:
00623 Pembroke Pines Shaq - FL

8333 Pines Boulevard

Pembroke Pines


Zip Code:

Job Description:
Job Summary

The Fitness Manager (FM) ensures that the club delivers a high quality fitness experience to all members.

- Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club. Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.

- Hires, trains and develops a strong team of Personal Trainers.

- Responsible for the successful attainment of department targets, including revenue and member retention.

- Is the point of reference for fitness expertise within the club.

Essential Duties & Responsibilities:

The FM is responsible for performing the following activities for the club:

Staffing and Development [40% of time]
Maintain a fully engaged and high performing fitness team that aligns with company values and goals. To achieve this objective, the FM will:

- Hire (with CM approval), develop and manage performance of qualified Personal Trainers

- Train & develop Membership Counselors regarding fitness and supplementation presentations, emphasizing the impact of these on membership retention

- Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities as warranted

- Manage the Personal Trainer schedule including staying within budgeted non-session hours as submitted to and approved by the CM

- Mediates club employee relations matters for all club fitness employees

- Discipline staff under the guidance of the CM and consult with the HR Manager for additional direction

Fitness Management [30% of time]
Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within 24 Hour Fitness standards. The FM is responsible for the successful attainment of fitness and supplement revenue goals. To achieve these objectives the FM will:

- Ensure that all Personal Trainers are delivering high quality programs to their clients

- Develop weekly work schedules for fitness staff. Ensure that staff properly uses the Time & Labor system, ensure that staff complies with Time and Labor guidelines, and manage overtime in accord with company guidelines. Alert CM if club payroll expenses exceed budget.

- Provide member service and support related to fitness servicing issues. Assist members and encourage their involvement in fitness services.

- Ensure accurate administration of Personal Training including client files, measurement tracking, workout programs

- Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to CPT and Supplements. Review weekly sales numbers & club statistics with CM to identify potential revenue gaps & modify sales execution as necessary

- Train and develop new Personal Trainers.

- Regularly train staff on industry updates and coaches personal trainers to be continually successful to ensure that all clients are trained professionally

Sales and Service [20% of time: club specific]
Participate and provide direct execution support in the fitness area.

Depending on the club revenue size, these activities may be entirely delegated to assistant managers and other team members (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs).

As revenue and staff levels decrease, the FM will have increasing personal accountability for:

- Direct selling, including achievement of personal monthly sales quotas

- Assist in revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc

- Conduct personal training sessions as necessary

General [10% of time: club specific]
In addition to specific functional accountabilities, the FM is expected to act as ‘cross functional’ manager. The FM develops a broad skill set in order to understand the fundamental roles and duties of their Service Manger and Membership Manager peers. The FM is able to ‘step in’ to assist members and team members to resolve issues in those functions if the SM or MM is absent. The FM’s development may involve formal cross-training, and/or informal activities.

Knowledge, Skills & Abilities:

- Knowledge of 24 Hour Fitness Certified Personal Training Program including program software

- Knowledge of Personal Training technique and program design

- Must be able to adjust and operate all club equipment

- Experience in coaching/motivating groups

- Strong interpersonal & communication skills. Able to generate, maintain & demonstrate a friendly, enthusiastic & positive attitude.

- Possesses a strong member service focus. Responds professionally to requests and inquires from guests, members and staff

- Leadership skills

Certifications / Education Level:

- High School Diploma or GED required

- Bachelor’s Degree preferred

- National Certification (One or more of the following certifications)
o American College of Sports Medicine (ACSM) 
Certified Personal Trainer 
Health Fitness Specialist 
Clinical Exercise Specialist 
Clinical Exercise Physiologist 
Cancer Exercise Trainer 
Certified Inclusive Fitness Trainer
o American Council on Exercise (ACE) 
Personal Trainer Certification 
Lifestyle & Weight Management Consultant Certification 
Advanced Health and Fitness Specialist
o The Cooper Institute 
Personal Trainer Certification
o International Fitness Professionals Association (IFPA) 
Personal Fitness Trainer Certification 
Advanced Personal Fitness Trainer 
Master Personal Fitness Trainer
o National Academy of Sports Medicine (NASM) 
Certified Personal Trainer
o National Council on Strength and Fitness (NCSF) 
Personal Trainer Certification
o National Exercise and Sports Trainers Association (NESTA) 
Personal Fitness Trainer Certification
o National Federation of Professional Trainers (NFPT) 
Personal Trainer Certification
o National Strength and Conditioning Association (NSCA) 
Certified Personal Trainer 
Certified Strength and Conditional Specialist

- Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization


- 1-2 years as a Personal Trainer preferred

- Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

- Preferred: Consultative sales experience

Physical Requirements:

- Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.

- Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds.

- Travel: Must be able to travel by car and airplane up to 10% of the time

About this company
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24 Hour Fitness Worldwide, the world's largest privately owned and operated fitness center chain, began as a one-club operation in 1983....