USA-Puerto Rico-San Juan-San Juan Marriott Resort & Stellaris Casino
Marriott Hotels Resorts
At more than 75 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. Meet the Ritz-Carlton™. It could be the start of something life-changing.
- Fully Bilingual
- 2 year of experience
- State massage and esthetical license.
- Ability to follow strict treatment protocol.
- Ability to verbally communicate effectively with guests and co-workers (verbal, to listen, written).
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Interpersonal skills such as: customer service oriented, team player & diversity relations
- Strong organizational skills as detail oriented
- Ability to manage time, treatment duration, and duty schedule.
- Ability to learn and apply a variety of treatment services
Provide massage services to guests using props and/or products. Provide waxing and skincare services to guests. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Assess guest needs, inquire about contraindications (e.g., allergies, high blood pressure, pregnancy), and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of service. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes, and check with guest to ensure guest comfort and safety throughout service. Promote and sell spa/salon services and retail products. Clean, maintain, and sterilize tools. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Dec 6, 2012, 2:31:30 PM
Marriott - 12 months ago
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...