Are you an accomplished NOC Engineer or Junior SA looking to help build process and procedure from the ground up? If you possess the technical prowess required to join a best in class SRE team, please read on.
Zynga’s SRE team works in a LAMP stack environment and are responsible for supporting Zynga’s internal customers; accountable for 24x7 monitoring of systems and networks, troubleshooting incidents resulting from monitoring, and flawlessly escalating such incidents to ensure system reliability.
Provide hands-on technical expertise during service impacting events.
Troubleshoot and resolve complex problems
Perform root cause analysis and deliver detailed documentation on significant incidents
Lead event correlation activities from monitoring systems and other change notifications
Coordinate system maintenance and changes, while minimizing customer impact and maximizing the productivity of company resources
Prioritize incident response and escalate to senior resources when necessary.
Facilitate communication with disparate organizations during significant incidents.
Demonstrate technical leadership with incident handling and troubleshooting
Assist with the implementation and development of SRE tools and applications
Manage and support SRE tools and applications
Provide oncall support to internal customers
Mentor more junior SRE team members
Minimum of 4 years of professional Linux experience
Proven technical expertise in Linux operating systems at mid Sysadmin level
Strong bash scripting skills as well as functional programming ability in one of Python, Perl or Ruby
Strong analytical / problem solving skills oriented around trouble resolution and root cause analysis
A superior grasp of network and server troubleshooting, monitoring tools, and escalation processes
Proven technical expertise of networking technologies
Willingness to work long hours when necessary and provide 7x24 support as required
Ability to support multiple concurrent projects and incidents
Demonstrated ability to work independently and be an effective contributor in a diversified and geographically distributed team
Is customer focused and inspires customer service within the NOC team
Experience with network and server diagnostic, monitoring tools
Excellent communication, interpersonal, and organizational skills
Bachelor's degree in computer science, information systems or equivalent