Site Reliability Engineer
Zynga - Italia

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Are you an accomplished NOC Engineer or Junior SA looking to help build process and procedure from the ground up? If you possess the technical prowess required to join a best in class SRE team, please read on.
Zynga’s SRE team works in a LAMP stack environment and are responsible for supporting Zynga’s internal customers; accountable for 24x7 monitoring of systems and networks, troubleshooting incidents resulting from monitoring, and flawlessly escalating such incidents to ensure system reliability.

Responsibilities :
Provide hands-on technical expertise during service impacting events.

Troubleshoot and resolve complex problems

Perform root cause analysis and deliver detailed documentation on significant incidents

Lead event correlation activities from monitoring systems and other change notifications

Coordinate system maintenance and changes, while minimizing customer impact and maximizing the productivity of company resources

Prioritize incident response and escalate to senior resources when necessary.

Facilitate communication with disparate organizations during significant incidents.

Demonstrate technical leadership with incident handling and troubleshooting

Assist with the implementation and development of SRE tools and applications

Manage and support SRE tools and applications

Provide oncall support to internal customers

Mentor more junior SRE team members

Required Skills:
Minimum of 4 years of professional Linux experience

Proven technical expertise in Linux operating systems at mid Sysadmin level

Strong bash scripting skills as well as functional programming ability in one of Python, Perl or Ruby

Strong analytical / problem solving skills oriented around trouble resolution and root cause analysis

A superior grasp of network and server troubleshooting, monitoring tools, and escalation processes

Proven technical expertise of networking technologies

Willingness to work long hours when necessary and provide 7x24 support as required

Ability to support multiple concurrent projects and incidents

Demonstrated ability to work independently and be an effective contributor in a diversified and geographically distributed team

Is customer focused and inspires customer service within the NOC team

Experience with network and server diagnostic, monitoring tools

Excellent communication, interpersonal, and organizational skills

Bachelor's degree in computer science, information systems or equivalent