Position number (PCN):|
Job Open Date
Review Date To ensure consideration, please apply prior to the review date.
Job Close Date Jobs close at 5:00 PM Alaska time on the date listed.
Open Until Filled
Months per Year
S-Student Svcs /Recruit/Fin Aid
- W = Statewide
- A = UAA
- F = UAF
- G = UAFGI
- S = UAS
Major Org Unit
University of Alaska Southeast
Clerical/Office Support Customer Service Data Analysis, collection and entry Student Services
Internal Applicants Only? Click here for a definition of Internal Applicants
Salary Grade Salary Schedule
$17.48 hour minimum. Salary placement dependent upon experience.
Bookmark to Job Posting
HR Phone Number
University of Alaska Southeast - (907) 796-6273
HR E-mail Address
University of Alaska Southeast - email@example.com
Job Posting Information
Job Posting Summary
The purpose of this position is to provide front line interactions with individuals seeking information regarding the application or process of receiving financial aid assistance through the University of Alaska Southeast. This critical position ensures proper document intake and data entry, and is the lead for student employees in the office.
Knowledge, skills and abilities required for this position.
Ability to accurately analyze data to determine financial need; ability to accurately interpret and apply rules and regulations that govern the awarding and disbursing of all types of financial aid; possess good communication and interpersonal skills to deal with upset students consistently and tactfully; ability to spell correctly and use correct grammar; knowledge of financial aid offerings and requirements; ability to communicate in non-regulatory language concerning issues effecting eligibility and awarding of aid; ability to analyze and trouble shoot student application information; ability to attend to details; must be well organized and self disciplined.
Typical education or training required for this position (including licenses).
The incumbent must have graduated from high school, and have customer service experience dealing with the public in problem solving and highly interpersonal situations.
Length of time and type of experience required for this position.
One to two years of customer service experience, dealing with the public in problem solving and highly interpersonal situations, and computer experience is required.
Preferred knowledge, skills or abilities for this position.
Functional understanding of computerized financial aid management systems and on-line student academic records systems, preferably Banner; use of a variety of computer programs, such as Access, Excel, Word, Internet Browsers, and electronic mail programs; knowledge of University, Federal and State Student Financial Aid programs, policies and regulations; knowledge of Board of Regents policies and regulations governing the University of Alaska; knowledge of IRS law and Federal Tax forms.
Special Instructions to Applicants
Please contact HR Services at 907-796-6273 for assistance with the application process. Applications received on or before the review date will have first consideration. A pool of applicants will be considered dependent upon the review process.
Special Conditions of Employment
Describe any other special skills/knowledge required for this position (e.g. additional training, heavy lifting or traveling).
The incumbent must possess the ability to provide advice, to communicate effectively in written and oral form, to develop and maintain effective working relationships, to maintain accurate and orderly records, to use independent judgment and initiative, to organize and direct several activities, and to analyze and evaluate information, and must possess strong interpersonal skills. Additional training is required to keep the incumbent current with regulations and policies - this can be via listservs, audioconferences, teleconferences, web casts, training sessions with supervisor and other UA personnel, and professional association conferences.
Equal Opportunity/Affirmative Action : The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. Women and minorities are encouraged to apply. Applicants needing reasonable accommodation to participate in the application and screening process should contact the local Human Resources office. Public Disclosure : Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. Background Investigation : Finalists may be subject to a background investigation. Any offer of employment is contingent upon a review of the results of the background investigation by the Human Resources office. Immigration Reform and Control Act : Person(s) hired by the University of Alaska must comply with the provisions of the Federal Immigration Reform and Control Act of 1986. All employees must provide proof of eligibility to work. For foreign nationals requesting employer sponsored visas, a job must qualify as a "specialty occupation" to be eligible for sponsorship of a U.S. H 1B visa petition. You must present your Social Security Card as verification of your Social Security Number. If you do not have a social security number, you must present a receipt from the Social Security Administrations stating you have applied for a social security number within 10 days of your employment with the University of Alaska. Social Security : On January 1, 1982, the University opted out of the Social Security system; however, participation in Social Security is still required for adjunct faculty hired after January 1, 1996, temporary staff, extended temporary staff, and certain student employees. Also, benefit-eligible employees hired after April 1, 1986, are required to pay into Medicare even though they do not participate in Social Security. Benefits : Refer to the Benefits web page at http://www.alaska.edu/benefits for more information on benefits available to University of Alaska employees. E-Verify : The University of Alaska participates in the E-Verify program for federal contracts only. For our FAQ and F1 student information please see the following: E-Verify FAQ: http://www.alaska.edu/hr/procedures/PDF/personnel.reference.everify_faq.pdf E-Verify Participation Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf E-Verify Participation Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf Right to Work Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWEnglishversion.pdf Right to Work Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWSpanishversion.pdf
Learn, understand, analyze, and critically think through federal, state, and institutional regulations and policies. Analyze, collect, monitor and review financial aid application documents for each student who applies for financial aid; assess that all required documents are present and in compliance with regulations; provide updated information on application status of students; take necessary steps to obtain and correct missing or inaccurate documents (through the use of phone calls, emails or hard copy "tracking letters" sent via US mail); and analyze financial aid eligibility for each student. At all times the incumbent must protect the privacy and confidentiality of student records and maintain the security of access to records in the Financial Aid Office, on-line student records, and student financial aid records stored on internal and external computer disks and file servers. This position also manages office Scanning, and is the lead for student employees in the office.
Disseminate financial aid information via in-person contacts, telephone, mail, email and the internet to students, parents, educators, the business community and University personnel; assist students in obtaining and completing documents necessary to apply for federal, state and institutional Financial aid. Communicate in non-regulatory language to students, parents, educators, University staff and others concerning the nature of issues effecting the eligibility and awarding of student financial aid; commuicate effectively with a wide diversity of people, including students, staff, educators and the business community.
Update all financial aid forms continuously and maintain those forms in both electronic and hard copy format on the financial aid office shared drive; maintain the intergrity of the structure of the shared drive, ensuring that documents are stored appropriately, and purging documents on a regular schedule annually.
Process all incoming paper financial aid checks; maintain logs so that location of each check is known at any given time; prepare checks for disbursement to the student or directly to student's account; record all scholarship awards both on the Banner award screen (RPAAWRD) and the Banner comments screen (RHACOMM); deliver checks to UAS Cashier and notify students when checks need to be signed for; work with scholarship donor agencies to acquire critical information to posting checks; update Banner and the Veterans spreadsheet when wire transfers are received; import alternative loan updates from ELM system into Banner.
Scan financial aid documents into OnBase, and make certain that all documents are indexed correctly so that they can be retrieved; shred documents that are in OnBase and no longer need to be kept as hard copy documents.
University of Alaska - 14 months ago