Customer Service Advocate
Progressive Technology Federal Systems - Washington, DC

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Position Title : Customer Service Advocate


PTFS, a privately owned, Maryland-based company providing digital archiving and library solutions, as well as professional services including digitization, library staffing, and integration services, has an immediate opening for a Customer Service Advocate at a client site in the Washington, DC metro area.

Role and Responsibilities
· Minimum 2 years experience providing administrative support to classified operations
  • Experience handling classified information and records
  • Basic computer literacy; familiarity with Microsoft Windows
  • Diplomatic and responsive with customer requests
  • Prior experience in one or more fields requiring meticulous preparation, proofreading, or dissemination of documents
  • Experience authoring, formatting and processing official correspondence
  • Ability to organize, review, and track actions and correspondence
  • Experience filing and archiving official documentation
  • Ability to work in a fast-paced environment independently with minimal direction
  • Good interpersonal communication skills and the ability to work well as a team member
  • Ability to read and assimilate information rapidly and use it to make timely and accurate decisions
  • Ability to work effectively at a computer work station for extended periods of time
  • Reliability and dependability

Qualifications and Education Requirements Education –
High School diploma

Qualifications – An active/current TS/SCI Lifestyle, CI, or FS Polygraph ; Prior experience in one or more fields requiring meticulous preparation, Basic computer literacy and familiarity with Microsoft Windows operating systems and applications.

Preferred Skills
  • Ability to communicate effectively and good interpersonal communication skills
  • Ability to work effectively as part of a team
  • Reliability and dependability
  • Flexibility and ability to adapt to changing needs (within limitations) of the position