Information Technology Specialist
Department Of State - Washington, DC

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The men and women of the US Department of State with their skills, character and commitment to public service, are the backbone of America's diplomacy. Civil Service employees support the foreign policy mission from offices in Washington, DC and worldwide.

Join us in helping to shape a freer, more secure and prosperous world as we formulate, represent and implement US foreign policy. Choose from hundreds of career possibilities - there's something for everyone!

This position is located in the Office of Consular Systems and Technology, Bureau of Consular Affairs (CA/CST). The Bureau was established under the Immigration and Nationality Act. The Bureau assists American citizens traveling or living abroad, issues visas to foreign nationals who wish to visit or reside in the United States, and adjudicates and processes U.S. citizens' applications for passports, the nations' premier identity document. The Office of Consular Systems and Technology provides a full range of systems support for the Consular function worldwide through the planning, design, development, implementation, installation, and ongoing support of automated systems.

This position is also being announced through Merit Promotion procedures under Announcement #CA-2013-0135. Candidates who wish to be considered under both Public (US Citizens) and Merit Promotion procedures must apply to both announcements. KEY REQUIREMENTS

U.S. Citizenship is required.
Must be able to obtain and maintain a Top Secret security clearance.
Incumbent will be subject to random drug testing.
Relocation expenses will NOT be paid.
One year probationary period, unless excepted by regulation. DUTIES:

Performs routine and recurring assignments to ensure end-users’ access to CA systems and applications, including assistance to install, configure and maintain consular systems components and install updates and temporary fixes to existing programs. Assists more senior Information Technology Specialists in resolving less complex problems involving data integrity or consular system connectivity utilizing CA/CST’s contractor personnel.

Assists Government Task Leads in identifying and specifying business requirements and in making business cases for new or enhanced systems and helps develop basic system specifications. Applies knowledge of programming languages to support the maintenance of existing applications software and become familiar with software development principles and methods used across the software development life cycle.

Researches and drafts elements of contingency plans and standard operating procedures for systemic, periodic reviews and updates. Provides inputs for user manuals, including Intranet and digital media developed by CA/CST staff and contractors and provided across the consular functions. Researches and drafts updates for authentication procedures, installation procedures and database-oriented systems administration functions and related information security features.

Under the guidance of a Government Task Lead, diagnoses and troubleshoots Website operational problems, including links, file directory, server or application problems; makes corrections and restores functionality. QUALIFICATIONS REQUIRED:

Applicants applying for the GS-07 grade level must meet one of the following requirements:

A. Have completed 1 full year of graduate level education from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.

OR B. Have completed 1 full year of graduate level education from an accredited or pre-accredited institution that provided a MINIMUM of 24 semester hours in one or more of the fields identified in Choice A above AND required the development or adaptation of applications, systems or networks;

OR C. Have completed a 4-year course of study leading to a bachelor's degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a MINIMUM of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks AND have a grade-point average of "B" (3.0 or higher on a 4.0 scale) for all completed undergraduate courses or those completed in the last two years of undergraduate study;

OR D. Have completed a 4-year course of study leading to a bachelor's degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, OR technology management OR degree that provided a MINIMUM of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks AND have a grade-point average of "B+" (3.5 or higher on a 4.0 scale) for all courses in your major field of study, or those courses in your major completed in the last two years of your undergraduate study;

OR E. Have completed a 4-year course of study leading to a bachelor's degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a MINIMUM of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks AND ranked in the upper one-third of your class in the college, university, or major subdivision;

OR F. Have completed a 4-year course of study leading to a bachelor's degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a MINIMUM of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks AND a member of a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies;

Grade point averages should be rounded to one decimal point. For example, 2.95 is rounded to 3.0, and 2.94 is rounded to 2.9. NOTE: If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an honor society.

OR G. Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Have at least 1 full year of specialized experience equivalent to the GS-05 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience in information technology across disciplines, including networking, databases, servers and operating systems; web/internet, data administration, and architecture types (n-tier, distributed, client-server, central/browser-bases, etc.); concepts and trends, and the capabilities of major hardware and software providers. Assist in the application of web page design principles and familiarity with programming languages. Oral and written communication skills to assist in the development of documentation, reports and correspondence.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement. Education may only be substituted in accordance with the Office of Personnel Management (OPM) Qualification Standards Handbook. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order to be credited towards qualifications.

Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. Click on the link for a list of accredited organizations recognized as specializing in interpretation of foreign education credentials.

Note: If you are qualifying based on education OR if there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST (1) submit a copy of your college transcript(s) with your application, and if selected, an official college transcript(s) will be required to verify education prior to employment; (2) transcripts MUST be legible AND include your name, major, school name/location, course title/number, date completed, grade, date degree conferred and number of credits earned; (3) if you attended more than one college you MUST submit a transcript from each institution if you wish your education to be considered in qualifying you for this position; (4) all college coursework that may be pertinent to qualifying you for the position MUST be included on the transcripts. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you WILL lose consideration for this position.

. HOW YOU WILL BE EVALUATED:
Your application will be evaluated and rated under the Category Rating and Selection procedures. Based on your responses to the job-specific self-assessment questions, eligible candidates are placed for selection consideration into one of three pre-defined quality categories as described below:

Highly-qualified Category - In addition to meeting minimum qualifications for the position, candidates must fully demonstrate proficiency in all major aspects of the position.

Well Qualified Category - In addition to meeting minimum qualifications, candidates must demonstrate proficiency in some but not all of the major aspects of the position.

Qualified Category - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of knowledge, skill and ability of the position.

Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:

  • Ability to apply program management principles, methods, and practices.
  • Knowledge of information technology speciality areas (e.g., application systems design, database management, computer equipment, software, systems).
  • Ability to develop interpret, and apply policies governing information technology throughout the agency.
  • Knowledge of information technology life cycle management.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience(s) and education (if applicable) as it relates to this job opportunity. In order to fully evaluate your application and receive proper credit, your resume should include: (1) paid and non-paid experience, job title, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary (2) knowledge of the subject matter and technical skills pertinent to this position; (3) specific duties performed that fully detail the level and complexity of the work; and (4) names and phone numbers of your current and/or previous supervisor(s). Your resume should contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of consideration. For tips on writing your resume, please visit the USAJOBS Resource Center.

If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.

Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each pre-defined quality category. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent (i.e., CPS and CP) must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.

Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position to receive consideration for special priority.

Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this announcement. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
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BENEFITS:
The Department of State offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to these benefits, we also offer the Student Loan Repayment Program, Child Care Centers, Child Care Subsidy, Flexible work schedule, Transit Subsidy Program. For additional information on Federal benefits click here . OTHER INFORMATION:
SOCIAL SECURITY NUMBER - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application not being processed.

SELECTIVE SERVICE - If you are a male applicant born after December 31, 1959, you must certify at the time of appointment that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

REASONABLE ACCOMMODATION - This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Employee Relations, Disability/Reasonable Accommodations Division, at (202) 261-8180. The decision on granting reasonable accommodation will be on a case-by-case basis.

EQUAL EMPLOYMENT OPPORTUNITY - The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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