The Support Specialist - Evening provides first, second and third level support for MWI’s systems and user community.
Hours: Monday-Friday, 3:30 pm to 11:30pm
•Participate in weekly development to production promotions (IIS, SQL and IBMi)
•Provide customer facing technical support
•Provide unit level testing for new/modified systems
•Support new systems
•Document and migrate new system support
•Dispatch/resolve user requests/issues to appropriate IS groups
•Work closely with system administrators on projects
•Serve as a ‘step-in-backup’ for members of the IS Operations Team
•Assist Support Specialist with tasks as necessary
•Record all received support calls
•Purchase user equipment
•Engage in special projects as needed.
Minimum Education and Experience:
A degree or professional certifications are preferred. Qualified applicants will have an advanced level of expertise in three or more of the following areas:
•Installation, configuration, and maintenance of Microsoft Windows Operating Systems
•Supporting Microsoft Office products
•Supporting ERP Applications (experience in ASW and Manhattan SCALE preferred)
•Supporting network connectivity, remote access and client/server activities
•Installation, configuration and maintenance of RF Devices
•Installation, configuration and maintenance of Cisco Firewalls/Routers
•Installation, configuration and maintenance of Microsoft RDS and TS RemoteApp technologies
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.