Specialist, Data Capture and Quality
The Pew Charitable Trusts - Washington, DC

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The Pew Charitable Trusts is driven by the power of knowledge to address some of today’s most challenging problems. Based in Philadelphia and Washington, DC, Pew applies a rigorous, analytical approach to improve public policy, inform the public, and stimulate civic life.

We are an independent nonprofit organization—the sole beneficiary of seven individual charitable funds, with assets of $4.6 billion as of June 2012, established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.

Pew provides an exciting learning environment and the opportunity to work with talented individuals. This is a dynamic organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.

Information Management and Research Support

The Information Management and Research Support (IMRS) group is a service-oriented team responsible for providing the institution’s staff with the information needed to support their work. This involves both external research support primarily related to program work, as well as information management and governance to effectively organize, curate and make accessible internal information and knowledge. The unit was recently formed to combine research support capabilities already in place with evolving responsibilities involving information governance and management.

The IMRS team includes staff skilled in research support, master data management (MDM), and information governance. Broadly, the team’s charge is to understand the needs of the organization for data—external and internal, current and historical—and to establish and execute the research, master data management, and information governance policies and processes required to meet those needs while ensuring compliance with regulations and internal policies.

Position Overview

In this new position, the specialist will play a key role in supporting the new IMRS unit in determining the overall approach to organizing internal information within the institution’s multiple enterprise systems, and supporting efforts to define, manage, and implement overall “rules” and supporting processes to capture, curate, and ensure the quality and consistency of data. The specialist will drive and execute efforts to keep data within enterprise systems accurate (including our financial systems, constituent relationship management, and internal collaboration systems). The role will also be responsible for establishing and executing processes to capture data from ongoing projects for future use—leveraging appropriate enterprise systems.

The Washington, DC-based role will involve working with cross-departmental staff to educate the institution’s workforce on policies and practices in place, and to execute critical processes to realize the goals of the unit.

Responsibilities
  • Contributing to the institution’s overall approach to information management focused on maintaining data quality and accessibility.
  • Supporting the definition of processes and responsibilities related to data capture, addressing the amount and types of information to make accessible to staff, particularly for the institution’s collaboration system.
  • In conjunction with departments across the organization, structure, capture, and tag information to make it accessible for staff including supporting the transition of data from transactional systems to knowledge management or archive repositories.
  • Executing approaches and processes to maintain data quality for organization-wide systems, including Pew’s financial, CRM, and internal collaboration systems. Manage external services to enhance data quality.
  • Gathering and documenting the operational requirements for new knowledge management / information storage and retrieval capabilities.
  • Supporting relevant employee education and training.
  • Tactical communications with IMRS leadership regarding data quality and capture.
  • Support research to align the information management and research support strategies, facilitating accessibility of internal sources of data, and providing other research support for the institution as needed.
  • Other duties as assigned.
Impact
  • An organization empowered by its internally-developed information, leveraging insights from across the institution to strengthen the effectiveness and efficiency of our core program work.
  • An organization able to effectively leverage external data sources to support its core program work.
  • An organization in compliance with internal policies and required regulation, with vital information secured, and with managed risk.

Requirements
  • College degree preferred; library or information science degree preferred. Minimum of five years relevant professional experience.
  • Broad understanding of information management and/or knowledge management.
  • Able to manage ongoing processes, incorporating feedback and ongoing metrics to offer actionable recommendations for process changes.
  • Expertise in developing and maintaining techniques to improve data quality across the enterprise.
  • Effective written and oral communications skills.
  • Strong organizational skills.
  • Proven ability to contribute in a team environment. Ability to effectively collaborate with customers in departments across the organization, and with IT and Web and Application Development and Enterprise Support.
  • Strong interpersonal skills. Understanding of organizational and interpersonal dynamics. Able to work with staff at varying levels within the organization, including most senior-level staff.
    Microsoft Office software proficiency.
Travel

Occasional day travel to Philadelphia (up to several times a month).

Compensation

Pew offers a competitive salary and an excellent benefits package including three weeks of vacation annually, a generous 401(k) plan and flexible benefit options.

This position is located in Pew’s Washington, DC office.

Pew is an equal opportunity employer.

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