Princ Business Critical Eng - Remote
Symantec - Alaska

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Provide A Larger Symantec Strategic Account with the following services, but not limited to:

Fluent in Spanish and English required

Deep Knowledge of the NetBackup/PureDisk product family is required.

Knowlege of 50xx / 52xx Appliance configurations/troubleshooting desired

Drive/assist in customer escalations

Drive/assist in case resolution

Provide remote and on-site support of our NetBackup/PureDisk product family to customers

Proactive services as they are defined, developed, and standardized

Be available to travel to a customer site within 24 hour notification-response time frame. This can decrease or increase dependent on the requirements of the issue to be resolved.

Maintains a high level of product knowledge and professionalism.


Fluent in Spanish and English required

Very well organized.

Strongly self-motivated with the ability to work with minimal supervision.

Ability to be managed from a remote office.

Resourceful - Able to utilize tools/process/network to deliver premium support to BCS customers

Enjoy working in a highly technical team environment.

5-7 years of using Windows/UNIX in an enterprise environment.

Minimum three to five years experience supporting NetBackup/PureDisk software products.

Exceptional verbal and written communications skills.

Exceptional presentation and TOI skills.

Ability to participate in customer meetings discussing customer issues.

Customer service mentality is a must.

Always portraying Symantec in a positive light with customers.

About this company
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Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...