Celebrity Services Agent
Marriott - Oxon Hill, MD

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Guest Services/Front Desk

Primary Location


USA-MD-Oxon Hill-Gaylord National Resort & Convention Center




Position Type






Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

Job Summary

Receive items left in hotel rooms, public spaces or other areas within the property. Return items to appropriate owners upon accurate item description. Contact appropriate owner when identification is indicated on item. Maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Catalog lost and found items and store until item is claimed by owner. Review lost and found item reports and match received items to reported owners. Mail lost and found items to the appropriate owner as needed. Return calls on a daily basis.

Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Posting


Dec 14, 2012, 11:53:56 AM

Marriott - 2 years ago - save job
About this company
2,915 reviews
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...