Assistant Store Manager - N Dartmouth, MA
L'oréal - North Dartmouth, MA

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Department: SalonCentric Stores
Reports Directly To: Store Manager
Directly Supervises: Store Associates
Payroll Status: Hourly
Bonus Status: Quarterly Bonus plus Spiffs

JOB SUMMARY: The Assistant Manager works in partnership with the Store Manager to drive the sales and financial performance of the store. A typical store has a crew of 1—4 associates, with approximately $100,000 of inventory. The Assistant Manager helps in achieving the financial goals of the store by ensuring that the staff is properly trained and motivated; by providing excellent and consistent customer service, by controlling inventory; and controlling the costs associated with running a store.

IDEAL CANDIDATE PROFILE: The ideal internal candidate will have at least two years experience in store operations, and preferably experience as a key holder for at least six months.

I. Merchandising / Sales Building
A. Maintains clean and neat store environment
  • Cleanliness / neatness
  • In stock conditions
  • Max / min maintenance
B. Manages product display
  • Manages shipment / receipt of goods
  • Promotional merchandising
  • Correct pricing
C. Promotes sales building
  • Maintains focus on customer service
  • Manages in-store promotional activities
  • Involved in telemarketing / field sales calls when

II. Maintains Gross Margin
A. Pricing control
  • Manages discount activity
  • Manages damages and discontinued product
B. Asset protection
  • Conducts regular cycle counts
  • Prepares store for annual physical inventories
III. Controls Costs
A. Labor control
  • Maintains appropriate store staffing
  • Schedules and reports labor on a weekly basis
B. P&L review
  • Monthly review of store costs
IV. Develops Human Resources
A. Crew staffing and training
  • Assists Regional in recruitment / hiring
  • Assists Regional in promotion / transfer of associates
  • Manages in-store development and training
B. Crew discipline
  • Progressive discipline
  • Action plans
  • Demotion / termination (with assistance from Regional and HR)
V. Other Duties
A. Complies to Sales “Mini” Budgets
B. Attends regularly scheduled manager meetings
C. Complies with all government agency guidelines and regulations
  • OSHA
  • ADA
  • Weights and measures
  • Other rules and regulations as required
D. Assists other stores in special projects when necessary
  • Remodels / relocations
  • Store resets / remerchandising
  • Physical inventories
  • High school diploma or equivalent GED
  • Demonstrated customer service skills
  • Outstanding communication skills
  • Must have basic reading skills to read labels, literature, policy manuals etc.
  • Basic math skills and the ability to make change required
  • Must be able to work weekends as schedule allows
  • Must be able to maintain a professional appearance and provide a positive company image to the public
  • Must be able to lift up to 20 lbs
  • Frequent bending, stooping lifting, gripping, twisting and reaching
  • Must be able to stand and walk about the store throughout scheduled shift
  • Experience in retail or related experience strongly preferred
  • Basic knowledge of computers helpful
  • Cosmetology license preferred

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L’Oréal is world leader in beauty products. Created in 1909 by Eugène Schueller, a visionary chemist with a...