P&D Manager I / II
Fedex Ground - Houston, TX

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P&D Manager I / II

Job ID:
15516

Location:
US-TX-Houston

Posted Date:
01/24/2011

Category:
Operations

More information about this job:
Job Summary

:

This position is responsible for managing service for the pickup and delivery of packages, as well as the loading and unloading of trailers and vans. Recruits, hires, trains and evaluates Package Handlers and Service Managers. This position is also responsible for creating a safe work environment including monitoring the maintenance of equipment, conducting presort meetings and troubleshooting problems on each sort.

Essential Functions

:

Plans delivery options based on P&D plan, strategies based on projected volume and other special circumstances.

Develops peak plans and routes realignments adding work areas as needed.

Monitors and evaluates productivity standards for pickup and delivery service at the facility.

Conducts van maintenance checks and tracks all van maintenance ensuring all standards are adhered to under Department of Transportation (DOT) Requirements.

Ensures timely and accurate completion of weekly P&D Van Report and Local Service Work Sheets analysis worksheets.

Tracks data entry errors and follows up with Service Managers to eliminate errors of check-in.

Audits Customer Service Rides, Unit History, DOT, training rides and all other required files.

Holds Contractor roundtables in accordance with Managing Director pre-determined schedule.

Conducts weekly safety meetings with Service Managers and Contractors.

Encourages all employees and contractors to read communication boards, keeps employees and Contractors informed about changes in corporate policies and procedures.

Encourages a team effort attitude within the facility.

Plans, assigns and directs work to employees; appraises performance of employees, holds contractor business discussions; addressing complaints and resolving problems with employees, contractors and customers conduct.

Promotes safe work practices and eliminates or reduces associated risk of hazards when they become evident.

Plans the Daily Service Planning Work (DSPW).

Communicates with Package Handlers about the special package loading requests made by Contractors.

Ensures that all packages are taken out of the facility each day and delivered and picked up from customers.

Arranges delivery options for packages for customers, provides Contractors with maps and directions as needed.

Assists with ordering tires and uniforms for Contractors under the Contractor Assistance Program.

Plays an active role in Package Handler presort meetings.

Assists in the development and execution of plans to reduce Contractor turnover.

Assists Contractors with settlement questions or issues.

Performs other duties as assigned.

Minimum Education

:

High School Diploma;�Bachelors Degree preferred

Minimum Experience

:

2 yrs experience as a Svc Mgr or equivalent operations management experience

Required Skills - Abilities and/or Licensure

:

Excellent interpersonal, communication, organizational, analytical and time management skills. Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups. Ability to formulate and direct data analyses pertaining to field operations processes to identify problems and resolutions. Ability to develop, communicate, and execute detailed work plans that support operational improvements.

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