Under general supervision, provides professional social counseling, support, and clinical case management to the homeless population in an outpatient setting.
Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Refers individuals to community agencies based on needs and problems identified in the assessment; coordinates services needed; assists client in accessing private and public services and resources; follows up on referrals made and actions to be taken by the client.
Maintains appropriate and accurate documentation of services provided; maintains liaisons with community resources to ensure responsiveness; collect data and file reports; performs other related duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of federal, state and county laws, rules, regulations, policies, practices and procedures related to counseling and social services providers.
Knowledge of professional counseling and social work methods, practices and procedures.
Knowledge of case management methods, practices and procedures for assigned client population.
Knowledge of community resources related to area of assignment.
Knowledge of computer hardware, software and peripherals.
Knowledge of educational methods, practices and procedures related to population served.
Knowledge of record keeping and file maintenance,
Knowledge of customer service/public relations methods and practices.
Skill counseling, motivating, and educating population served.
Skill coordinating community resources based on client needs.
Skill providing outreach and advocacy services.
Skill analyzing, assessing, reviewing, updating and maintaining documentation related to population served.
Skill utilizing effective verbal and written communication in the development and presentation of reports, records, and information.
Skill inputting and utilizing computer database systems.
Skill utilizing customer service and public relations techniques when responding to inquiries and complaints.
Skill establishing and maintaining effective working relationships.
Skill effectively communicating in both oral and written form.
The equivalent of a Bachelor’s Degree in Counseling or Behavioral Sciences with one (1) year of work experience in assignment area field; some positions require additional training or certifications depending on assignment. A valid TN Driver’s License is required.
Physical Requirements: Work requires working with high risk, confrontational, mentally and physically ill, and economically disadvantaged populations with exposure to infectious diseases. Work may involve working after regular business hours in high crime areas. Extensive home visiting is required.
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