Head Teller/Teller Manager - Shrewsbury
Sovereign Bank - Shrewsbury, MA

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This full time position is located at 47 Maple Avenue Shrewsbury, MA 01545

Job Duties

- Responsibilities include supervising the teller line and all operations processes in the branch.
- Oversees teller differences issues and ensures compliance with policies and procedures in areas such as check cashing, account withdrawals, etc.
- Also is responsible for managing sales referral goals on an individual basis as well as for the team.
- Efficiently processes both the paying and receiving of customer transactions in a timely manner. Demonstrates knowledge and dexterity in using equipment and systems.
- Takes responsibility for delivering World Class Customer Service which meets and exceeds the customer's expectations.
- Accurately completes settlements on a daily basis with a minimum of errors and within time guidelines.
- Processes ATM transactions and assists in settlement.
- Seeks out opportunities to learn about Sovereign's products and services in order to demonstrate basic knowledge of retail products when questioned by customers.
- Understands the teller standards and check cashing guidelines and performs accordingly.
- Understands and complies with all audit, regulatory and security procedures.
- Recognizes sales opportunities and cross-sells bank products by making quality referrals to others who are more knowledgeable to close a sale.
- Meets teller referral goals.
- Performs other duties and tasks as requested.
- May be required to help at a neighboring branch.


- The ideal candidates must possess strong customer service and supervisory skills.
- College degree preferred with three to five years of related experience in customer service, banking and leadership.
- The ability to work in a fast-paced and changing environment along with excellent communication skills.

Contact Information

Job ID #53459


Performs job requirement/responsibilities in compliance with applicable laws and regulations

To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.

About this company
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Santander Holdings USA is the parent company of Sovereign Bank, which reigns in the Northeast with more than 700 branch locations....