This full time position is located at 47 Maple Avenue Shrewsbury, MA 01545
- Responsibilities include supervising the teller line and all operations processes in the branch.
- Oversees teller differences issues and ensures compliance with policies and procedures in areas such as check cashing, account withdrawals, etc.
- Also is responsible for managing sales referral goals on an individual basis as well as for the team.
- Efficiently processes both the paying and receiving of customer transactions in a timely manner. Demonstrates knowledge and dexterity in using equipment and systems.
- Takes responsibility for delivering World Class Customer Service which meets and exceeds the customer's expectations.
- Accurately completes settlements on a daily basis with a minimum of errors and within time guidelines.
- Processes ATM transactions and assists in settlement.
- Seeks out opportunities to learn about Sovereign's products and services in order to demonstrate basic knowledge of retail products when questioned by customers.
- Understands the teller standards and check cashing guidelines and performs accordingly.
- Understands and complies with all audit, regulatory and security procedures.
- Recognizes sales opportunities and cross-sells bank products by making quality referrals to others who are more knowledgeable to close a sale.
- Meets teller referral goals.
- Performs other duties and tasks as requested.
- May be required to help at a neighboring branch.
- The ideal candidates must possess strong customer service and supervisory skills.
- College degree preferred with three to five years of related experience in customer service, banking and leadership.
- The ability to work in a fast-paced and changing environment along with excellent communication skills.
Job ID #53459
Performs job requirement/responsibilities in compliance with applicable laws and regulations
To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.
Santander Holdings USA is the parent company of Sovereign Bank, which reigns in the Northeast with more than 700 branch locations....