Reservations Agent (CYS)
Great Lakes Airlines - Cheyenne, WY

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Position: Reservations Agent

Location: Cheyenne , WY (CYS)

Department: Reservations

Accountable to: Reservations Manager, Reservations Director

Position Summary: To professionally assist Great Lakes customers with travel arrangements

Areas of Accountability/Essential Functions:
Communicates with customers by telephone to provide information regarding fares, schedules, flight routings and availability of flights using computer-based reservations systems

Provides calm, friendly, professional customer service in an efficient and accurate manner

Works in a cooperative spirit to ensure the success of Great Lakes in a team environment

Performs other duties as assigned

Strong customer service skills and friendly demeanor

Ability to be flexible and respond readily to change

Ability to communicate professionally in both verbal and written format

Ability to creatively problem solve one on one with customers

Ability to work individually and in a team environment

Ability to be detail oriented, highly organized and be able to multi-task

Ability to memorize city and airline codes (alpha and numeric)

Ability and willingness to learn and comprehend company policies and procedures

Ability to work well under pressure and maintain a positive attitude

Computer proficiency including use of MS Word and Excel Programs

Computer keyboarding and data entry experience

Ability to learn and demonstrate proficiency in use of computerized reservations systems

High School Diploma or equivalent

Strong customer service skills

Previous Call Center experience using multi-phone line systems preferred

1+ year(s) Travel/Sales experience preferred

Working Conditions/Physical Requirements:
Office/call center environment

Quiet to Moderate noise level

Frequent sitting (up to 4 hours at a time), writing, typing, filing, use of standard office equipment

Occasional standing, reaching, climbing stairs, kneeling/crouching, lifting up to 25lbs without assistance

Other Requirements:
Must speak, read, write, and understand English, bilingual a plus

Minimum 18 years of age

Legally authorized to work in the U.S.

About this company
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What makes Great Lakes Airlines such a Great Place to work? Great Lakes Airlines offers a competitive salary and benefits package,...