BOK Financial is a Top-50, $28 billion regional financial services company that provides commercial and consumer banking, investment and trust services, mortgage origination and servicing, and an electronic funds transfer network. Holdings include BOKF, N.A., BOSC, Inc ., Cavanal Hill Investment Management, Inc. , and Southwest Trust Company, N.A . Operating divisions of BOKF, NA include Bank of Albuquerque , Bank of Arizona , Bank of Arkansas , Bank of Oklahoma , Bank of Texas , Colorado State Bank and Trust , Bank of Kansas City , and the TransFund electronic funds network. Shares of BOK Financial are traded on the NASDAQ under the symbol BOKF. For more information, visit www.bokf.com .
BOKF’s continued growth can be attributed to focusing on core objectives which include investing in top talent, maintaining diverse revenue streams and expanding its regional presence with the goal of becoming the premiere financial services provider in each of its markets.
Bank of Albuquerque- Albuquerque & Santa Fe
Since BOK Financial’s entry into the New Mexico market in 1998, average assets have grown to over $1.6 billion. BAQ proudly serves our loyal clientele with 18 traditional and 3 InStore branches located in the metropolitan area surrounding Albuquerque and 1 traditional branch located in Santa Fe. BAQ is proud to have been recognized by NM Business Weekly as a Best Place to Work in 2008 & 2009 and was voted #6 in 2010!
We are driven to provide big bank products and service with a community bank feel. We are an employee friendly workplace with opportunity for growth and success. Apply today to join our team… Long Live A Great Career!
Join us as an Bilingual Universal Banker
The Bilingual Universal Banker is primarily responsible for retaining and expanding client relationships and solicits new retail business from existing and prospective clients by offering bank products and services while maintaining service standards and transaction responsibilities; marketing in branch lobby and by phone, Bank products and services; participating in periodic Branch promotions through creation and implementation of promotions; performing all regular teller transactions such as receipt, disbursement, and recording of monies. Consistently meets or exceeds the clients’ and prospects’ expectations.
Provides a variety of teller transactions for clients, i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc. while seeking opportunities to develop client relationships and identify sales opportunities; utilizes basic sales techniques to influence client/prospect to buy the Bank’s products and services.
Discusses and identifies client needs; sells a full range of retail products/services such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectives. Opens new deposit accounts; originates and closes consumer and small business loans; handles the collection of all required loan documents, i.e., financial statements, collateral verification; forwards to consumer loan operations for processing.
Resolves a variety of simple to complex walk-in client problems (i.e., reconstruction of account transactions, account balance discrepancies, multiple account linkages/combined statements, unauthorized transaction claims, TransFund card/checkcard problems, installment loan payoff discrepancies, etc.) Accepts stop payment requests; processes requests for funds transfers, loan/line of credit payments, address changes and account research for clients, often under difficult and/or stressful circumstances. Uses available resources for problem resolution, which may involve analysis of information received from Research & Adjustments, Internal Client Services, Card Services, TransFund or other internal BOk departments. Must be knowledgeable of and able to navigate through deposit and teller automation applications.
Markets a full range of consumer banking services to existing and potential clients through proactive techniques such as lobby greetings, outbound telemarketing calls and utilization of SSI practices including execution of weekly targets and tactics. Develops and maintains a continual referral network through the use of prospect books and pending files. Researches to find out what banking product the prospect uses, what financial service needs he/she has, and asks the client for the business; follows up with the prospect within days either by letter or phone.
Identifies other cross-sell opportunities and refers clients and prospects to the BOSC Investment Center, BOk Mortgage, Treasury Services, Trust, Commercial Banking, etc. Qualifications:
Working knowledge of branch banking and/or retail sales operations
General knowledge of consumer lending and regulatory requirements
Excellent sales skills both in person and via telephone
Ability to communicate effectively and courteously, and to gain information from individuals/clients
Basic math skills (addition, subtraction, multiplication, division) in order to balance accounts
Working knowledge of PC; good 10 key skills
Good interpersonal and team building skills
This level of knowledge is normally acquired through completion of an Associate’s Degree’s in Business related field or 3 years equivalent experience in retail sales, customer service, or teller operations. Must be fluent in an approved second language.
Will your money BOK? Multibank holding company BOK Financial tries to make sure it is. With seven principal banking divisions in eight...