This individual will work in an inside sales enviroment, and will work with customers to understand thier needs and create a win/win solution related to our Commercial Worksite Products; while promoting all aspects of RDO Equipment Co. in a professional manner. This individual will also develop long term relationships with other employees to facilitate the efficient and accurate completion of the sales process for our Construction Sales Department.
Specific Duties Include:
Use Company provided systems/tools (i.e. Sales Advantage) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the sale, volume, territory awareness, participation, and customer satisfaction.
Effectively understand and use manufacturers’ programs and resources to attain acceptable market share levels.
Sell whole-goods, parts, and service as a customer solution and build long term relationships within their territory to maximize customer and company profitability.
Develop a keen awareness of the competition and competitive products, as well as business and industry trends.
Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site
Maintain strong knowledge of used equipment values and be able to evaluate properly for trading purposes.
Work in conjunction with Sales Manager and New Equipment Ordering (NEO) department, responsible for follow-up and expediting of whole good orders.
Accountable for timely follow up on each sale to ensure customer satisfaction.
Coordinate and/or communicate with customers and applicable departments to ensure timely delivery.
Coordinate pickup and delivery of equipment as needed.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Assist with all aspects of the sales process as needed.
Utilize strong communication skills to provide accurate support to the sales and management employees.
Perform all other duties as assigned by management in a professional and efficient manner.
Prior sales experience and/or training
Solid understanding of local market conditions
Knowledge of resale values of particular machinery a plus
Strong communication and interpersonal skills required
Excellent customer service skills
Excellent computer skills