This Customer Service Specialist is responsible for ensuring fast, friendly, and accurate processing of all Pacific Sales customer transactions. Customer Service Specialists provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges. This role supports the sales floor in customer follow-up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory Specialist, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls.
The primary responsibilities of a Customer Service Specialist are:
Provide an excellent customer experience and follow the 5 steps of the sale
Keep the Customer Service work center well organized by creating solutions to organizational challenges
Sell Accessories and General Service contracts to customers during review of sales order
Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
Daily deposit entry
Answer incoming calls
Ship invoices and reconciliation of call reports
Assist the Inventory Specialist with various report reconciliation (unaccounted research report) receiving product, shipping product and customer will calls
Successful Customer Service Specialists have demonstrated successful problem resolution skills, customer service focus and strong communication skills. A professional attitude is critical to success.
High School Diploma/Equivalent
1 year customer service experience
Associates or higher degree in Business Administration
Experience with a variety of office equipment