Field Service Technician I
GTech 132 reviews - Kentucky

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Performs on-site servicing, troubleshooting, repair and/or installation of company product(s). This job may include any aspect of field support, including but not limited to system hardware, PC’s, and networking/wireless communication devices. Responsible for transporting, installing and maintaining equipment on site in customer locations. Provides technical support to customers on operational or maintenance aspects of system and communications equipment. Serves as customer contact on technical and service related problems. Diagnoses and troubleshoots mechanical, hardware, software, systems and wireless communications failures, using established procedures and troubleshooting equipment. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Troubleshoots and runs coaxial cabling.

Basic knowledge and understanding of terminal, troubleshooting and associated communication functionality. Acquires job skills and learns company policies and procedures to complete routine tasks.


High school graduate or GED equivalent required.

Typically requires a minimum of 1 or more years of experience in technical repairs and customer service. Experience working with electronics and electromechanical devises required. Experience working with communications and IP based technology is preferred.

Valid driver’s license, good driving record and the ability to correctly perceive colors. Must be able to drive oversized vehicles for extended periods. Strong customer service skills and verbal communication skills required. Strong mechanical reasoning skills and ability to work independently. Good judgment and strong critical thinking skills required. Must be able to work in high elevations, use extended ladders, lift and carry up to one hundred pounds and crawl in false ceilings or raters on a regular basis. Able to use power and hand tools. Must be able to work with moving parts and electrical current. Must pass a criminal history background check. Experience working navigating various software applications required.

About this company
132 reviews
GTECH will make you happy when your number comes up -- lottery number, that is. One of the world's leading operators of lottery...