Leasing Agent (Tax Credit) Arlington Texas
Penthouse Personnel (Apartment Staffing) - Arlington, TX

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POSITION SUMMARY: The LEASING CONSULTANT is the property's sales representative whose primary duties are to greet prospects, to professionally present the features and benefits of their assigned property and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their property. The LEASING CONSULTANT will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.

RESPONSIBILITIES AND DUTIES: •

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments. •

Maintain professional level of appearance, hygiene, courtesy and dress at all times while at work. •

Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet. •

Inspect tour routes, models and show apartments daily to ensure cleanliness. •

Greet prospective residents, determine needs and preferences, and professionally present property and specific apartments while providing features and benefits. •

Open and close models at beginning and ending of each day including adjusting lights, blinds, radio and air temperature. •

Answer incoming phone calls prior to the third ring in a cheerful and professional manner and handle each call accordingly whether it is a prospect call, irate resident, service request, etc. Transfer calls to Leasing Consultant, or Property Manager when appropriate. •

Maintain a minimum gross closing ratio of 33 percent. •

Maintain awareness of local market conditions and trends. Contribute ideas to the Property Manager for marketing property and for improving resident satisfaction. •

Prepare, initiate and execute off-site marketing. •

Prepare move-in gift, if applicable, and place it in the apartment on the day of move-in. •

Walk the apartment with the resident at or before move-in. •

Assist in resident retention program, resident appreciation days and special functions as requested. •

Prepare and type lease paperwork, including renewals. •

Complete Guest Card or OneSite information form on all prospects, send thank-you notes and perform follow-up. •

Enter all data into OneSite daily as instructed by the Property Manager. •

Correctly complete all lease applications, assist with application verification and notify prospective residents of results. •

Type miscellaneous resident communication as needed. •

Correctly complete all lease paperwork including related addenda and accept rents and deposits. •

Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff. •

Inspect move-outs and vacancies. •

Inventory office supplies on periodic basis. Report needs to Property Manager. •

Organize and file appropriate reports, leases and paperwork. •

Attend meetings and training as required. •

Assist Property Manager and Leasing Consultant in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc. •

Ensure that move-in packets are complete and appropriate keys are available at move-in. •

Check email frequently throughout the day and reply to prospective requests. •

Check messages from answering service and respond accordingly. •

Complete all paperwork related to leasing, phone logs, follow-up procedures, etc. •

Take service requests and perform appropriate number of call backs.

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