Requisition #: 56812
Job Title: Business Process Analyst
Country: United States
State: South Carolina
Employment Status: Full Time
Provide technical and operational support on complex production issues, processes and procedures and complete the analysis of data/processes and procedures that impact departmental effectiveness and financial results. Gather appropriate and relevant documentation to identify and clarify actual issues and seek timely, reasonable solutions.
Develop relationships among staff and business partners that foster the ability to align and effectively collaborate. Maintain a knowledge level of support areas conducive for effective analysis of solutions. Identify user needs and requirements to existing and proposed systems. Document user requirements for purposes of development organization.
Manage compliance changes impacting Tax Credit products. Provide Single Point of Contact and communications between Business Operations for Problem and/or Change Management inclusive of minor incidents, major problem events, system maintenance changes and major development projects; represent business needs and provide relevant analysis and requirements.
Gain consensus on approach and details of systemic changes, verification and acceptance of changes in the production environment, and communications and coordination of business operations activities required throughout the problem/change cycle. Use excellent functional technical, and project management knowledge and skills to perform assigned tasks.
(Experience, Skills, Academic)
Bachelor's degree strongly preferred; or equivalent job related experience. Candidate should possess 2-5 years of systems/application analysis experience
Must demonstrate professional presentation skills.
Have strong client service orientation, excellent organizational and negotiating skills.
Must possess the ability to work under pressure while maintaining professional demeanor. Strong written and verbal communication skills are essential. Preferred experience includes working in an agile development environment. Experience with business process improvement preferred.
Special Accountability: this position is accountable for the timely and satisfactory resolution of problems, accurate and timely implementation of system enhancements / changes, and the ongoing communication between the development and operations organizations.
Poor performance in these areas may result in loss of revenue, increased exposure to penalties and interest, loss of clients and increased labor due to manual workarounds.
The Added Value Services (AVS) division expands on ADP's 60+ years of business outsourcing experience and is one of ADP's fastest growing. AVS provides clients standalone services in the areas of tax management, HR compliance, and payment solutions. It also operates the payroll tax operations and compliance engine for all of ADP. The entrepreneurial environment of AVS seeks to extend beyond ADP's core businesses and provides a start-up like environment within the solid foundation of a well established company. ADP is much more than payroll and associates in AVS have much more than a job. Welcome to Added Value Services.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
All Locations: United States, Florence, SC
Job Category: Finance/Accounting
Area of Interest: Financial Planning & Analysis
ADP - 12 months ago