The successful candidate will create new and edits existing instructions and scripts for Web/IVR/PBX/WebCSR/Speech/Handset/ Mobile Complete/CMS scripts (English and/or Spanish) for new projects. As well as ensure message content and product features are properly represented in all customer facing channels and customer communications; ensures accuracy and completeness of system scripts.
: BA/BS in Technical Communications, Journalism, English, or related field.
: Bachelor's degree or equivalent experience required, a degree in Communications or English preferred.
: Experience in writing, and developing interaction (verbiage) materials used in/for communications (i.e.: scripting flow, user manuals) and comprehensive document development of instructional/informational design.
: Experience in technical writing, technical training, or documentation is a plus.
: Excellent written communication skills in English
: Bilingual Preferred (English/ Spanish)
: Create, audit, and test new and existing Web/IVR/PBX/WebCSR/Speech/Handset/ Mobile Complete/CMS scripts (English and/or Spanish) for new projects.
: Enter scripts directly into Content tools used by the department.
: Update all validated recommendations for current scripts in all system flows.
: Attend project meetings to remain up-to-date with the project's timeline to be communicated to the Scripting Team.
: Participate in the User Acceptance Testing (UAT) for project releases and ensure that all defects are addressed in a timely manner.
: Strong communication skills (both written and verbal).
: Ability to learn and script/content information or instructions regarding the TracFone/NET10/Straight Talk systems, products, processes, offers and products.
: Ability to read, analyze, and interpret Visio documents.
: Ability to effectively present business information in a professional manner.
: Ability to prioritize work, keep oneself and work organized, while maintaining productivity in a fast paced business environment.
: A collaborative work style, along with the ability to work with a team and also independently on self-guided projects.
: Ability to respond to common inquiries from upper management
: Detailed oriented.
Information Technology - 2 years ago