Script Writer (for Handset Projects) Bilingual
Information Technology 27 reviews - Medley, FL

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The successful candidate will create new and edits existing instructions and scripts for Web/IVR/PBX/WebCSR/Speech/Handset/ Mobile Complete/CMS scripts (English and/or Spanish) for new projects. As well as ensure message content and product features are properly represented in all customer facing channels and customer communications; ensures accuracy and completeness of system scripts.

: BA/BS in Technical Communications, Journalism, English, or related field.

: Bachelor's degree or equivalent experience required, a degree in Communications or English preferred.

: Experience in writing, and developing interaction (verbiage) materials used in/for communications (i.e.: scripting flow, user manuals) and comprehensive document development of instructional/informational design.

: Experience in technical writing, technical training, or documentation is a plus.

: Excellent written communication skills in English

: Bilingual Preferred (English/ Spanish)

: Create, audit, and test new and existing Web/IVR/PBX/WebCSR/Speech/Handset/ Mobile Complete/CMS scripts (English and/or Spanish) for new projects.

: Enter scripts directly into Content tools used by the department.

: Update all validated recommendations for current scripts in all system flows.

: Attend project meetings to remain up-to-date with the project's timeline to be communicated to the Scripting Team.

: Participate in the User Acceptance Testing (UAT) for project releases and ensure that all defects are addressed in a timely manner.

Additional Skills:
: Strong communication skills (both written and verbal).

: Ability to learn and script/content information or instructions regarding the TracFone/NET10/Straight Talk systems, products, processes, offers and products.

: Ability to read, analyze, and interpret Visio documents.

: Ability to effectively present business information in a professional manner.

: Ability to prioritize work, keep oneself and work organized, while maintaining productivity in a fast paced business environment.

: A collaborative work style, along with the ability to work with a team and also independently on self-guided projects.

: Ability to respond to common inquiries from upper management

: Detailed oriented.

About this company
27 reviews