Training Facilitator/Learning Specialist
Summary of primary job responsibilities
Learning Specialists are our Training Facilitators at Sitel Work@Home, and are responsible for teaching new and existing home-based agents what they need to know to succeed in their jobs. This role will provide virtual classroom instruction, virtual mentoring and one-to-one skills coaching using cutting edge technologies. Under the leadership of a Learning Manager, this position will be responsible for tracking and analyzing training effectiveness by examining agent performance and recommending changes to existing training program content, as well as conduct training programs on new products/services, selling skills and/or system changes. Qualified applicants will have experience using creative, cutting edge training methods to conduct virtual classroom training programs and computer-based trainings for adult learners in home-based positions.
Four-year college degree or equivalent work experience
Minimum of two years proven success as an internal and/or external training and development practitioner in a complex, fast-paced virtual environment
- Solid understanding of training processes and practices for adult learners
- Strong understanding of computer basics (Windows, Excel, Word, Outlook and Internet). AdobeConnect and similar program experience a plus.
- Excellent at problem solving, research, decision-making and organization/time management skills
- Exceptional listening, oral communication and interpersonal skills
- Must be able to communicate effectively and train in a chat environment with home-based agents
- The ability to set priorities and multi-task as you simultaneously work on multiple projects
- Prior training experience in a contact center environment preferred
- Must pass a criminal background check, drug screen and credit check
We offer a competitive compensation and benefits package that includes medical, dental, vision and 401(k).
Learning Specialists must be located near Las Vegas, NV; they will be working from our office located at 420 Pilot Road, Las Vegas NV. 89119.
Sitel - 2 years ago
When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants to be there....