Individual and Family Plans Operations/ Business Project Specia
Cigna - Hartford, CT

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Job Description Role Summary

This individual will responsible for managing our Direct to Consumer (DTC) channel’s day to day operational business processes. As well as participate in numerous projects related to the Patient Protection and Affordable Care Act to ensure we are compliant.


Participates in and/or facilitates the design, development, and implementation of new operational controls, performance metrics, information management systems, and automated processes.

Own several daily reporting activities relating to customer issues/requests and driving resolution of enrollment and billing concerns.

Provides measurement and cost savings support (development, reporting, validation and improvement) for service management.

Proactively identify and initiate change to address performance and process issues.

Prepare and present key strategic and day to day operational analytics to both managerial and front line partners to drive changes in behaviors, metrics and performance.

Cultivates and maintains working relationships with all team members, stakeholders and matrix partners.

Manage daily exchange of enrollment data between suppliers and Cigna

Partner with Marketing to manage the setup of our telephonic marketing campaigns

. Requirements Qualifications

Bachelors degree or equivalent strongly preferred

5-7 Years Health Care Experience preferred

Call Center Operations Experience required

Strong Oral/Written Communication

Excellent facilitation, verbal communication, and collaboration skills

Ability to influence and overcome resistance to change

Demonstrated ability to work in a fast-paced, multi-tasking environment with tight deadlines

Motivated, proactive self-starter who takes ownership and is results oriented

Strong analytical skills

Strategic Thinking

Vendor Management or Sales Experience

Organizational Agility

Microsoft Access/excel skills a must

Project experience is a huge plus


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Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security....