This individual will responsible for managing our Direct to Consumer (DTC) channel’s day to day operational business processes. As well as participate in numerous projects related to the Patient Protection and Affordable Care Act to ensure we are compliant.
Participates in and/or facilitates the design, development, and implementation of new operational controls, performance metrics, information management systems, and automated processes.
Own several daily reporting activities relating to customer issues/requests and driving resolution of enrollment and billing concerns.
Provides measurement and cost savings support (development, reporting, validation and improvement) for service management.
Proactively identify and initiate change to address performance and process issues.
Prepare and present key strategic and day to day operational analytics to both managerial and front line partners to drive changes in behaviors, metrics and performance.
Cultivates and maintains working relationships with all team members, stakeholders and matrix partners.
Manage daily exchange of enrollment data between suppliers and Cigna
Partner with Marketing to manage the setup of our telephonic marketing campaigns
Bachelors degree or equivalent strongly preferred
5-7 Years Health Care Experience preferred
Call Center Operations Experience required
Strong Oral/Written Communication
Excellent facilitation, verbal communication, and collaboration skills
Ability to influence and overcome resistance to change
Demonstrated ability to work in a fast-paced, multi-tasking environment with tight deadlines
Motivated, proactive self-starter who takes ownership and is results oriented
Strong analytical skills
Vendor Management or Sales Experience
Microsoft Access/excel skills a must
Project experience is a huge plus
CIGNA - 22 months ago
With a significant position in the US health insurance market, CIGNA covers some 11.5 million Americans with its various medical plans. The...