Homeowner Service Manager
K. Hovnanian Companies - Reminderville, OH

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The Homeowner Service Manager will ensure that all homeowner service requests are handled promptly, professionally, and efficiently, consistent with our Company's vision of delighting our customers with our products and services. You will complete minor repairs, order and coordinate the materials needed for those repairs, issue service tickets and schedule work with trade partners and/or vendors. You will be responsible for repair progress and completion performed by trade partners/vendors. You will conduct evaluations as needed to assess course of action based on applicable warranty agreement and communicate the escalation of issues with the Director of Homeowner Service or Sr. Homeowner Service Manager.

Preferred candidate will have 2+ years of experience in residential service, warranty, construction management or customer service field; construction management degree also accepted in lieu of experience. Successful candidate must maintain a valid driver's license.

Candidate must proactively face challenges while being committed to providing customers with excellent services and products. The capacity for creating focus while under pressure and maintaining a high level of ethics and integrity in all dealings is required. This individual must be counted on to exceed goals and be dedicated to providing Associates with information so accurate decisions can be made. Practicing attentive and active listening is a necessity for this position.

K. Hovnanian is committed to supporting our staff, offering a competitive benefits package that includes medical, dental and vision coverage, 401(k) plan, life insurance, discounts on mortgages, homes, appliances, and much more.

K. Hovnanian Companies - 20 months ago - save job
About this company
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You don't have to live in a hovel if you buy a Hovnanian. Hovnanian Enterprises designs, builds, and markets single-family detached...