At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that gives you the resources and incentives to redefine healthcare services, with the benefits and leadership to take your career to the next step!
This position is responsible for registering patients by obtaining individual identifying and biographical data for the patient's permanent medical record. The individual should be able to admit or register patients in an accurate and timely manner.
Register all patients by interviewing the patient or patient representative to obtain identifying and demographic information for the patient's medical and billing record in an accurate and timely manner. Prepare addressograph plates, armbands and outpatient surgical consents
Ensures patient valuables are secure
Collect co-pays, deductibles and coinsurance portions from patients
Pre-register patients from various schedules by using most recent information in system, contacting the physician's office or contacting the patient prior to the date of admission
Operate office machinery, including telephone, computer, embosser, and copy machine
Assist in the transport of patients as needed.
Separates all returned outpatient charts, routing originals or copies to appropriate departments
PM Shift - Register all inpatients and outpatients.
PM Shift - Ensure all admits, transfers and discharges are keyed prior to midnight
PM Shift - Sort physician copies of charts for Health Information Management.
Must be cross-trained in Telecommunications.
Understands and actively supports the organizational and departmental Performance Improvement Initiatives.
Can verbalize employee's overall responsibility and role in the St Anthony Hospital Performance Improvement Program.
Can identify Plan, Do, Check and Act as St Anthony Hospital's Guide for Performance Improvement.
Can submit evidence of participation in a Performance Improvement activity completed within the last 12 months. (Organizational, departmental or individual)
Service Delivery Standards
Pass a Smile! (First Impressions)
Ø Initiate greetings with a smile, eye contact, and open body language. Always say hello to patients, visitors and co-workers.
Ø Use patient and co-worker's name in conversation. Be genuine.
Ø Listen attentively and confirm back to customer what they have heard.
Celebrate Differences! (Diversity)
Ø Treat all patients, visitors, and co-workers with respect as unique, valued individuals while providing the highest level of service.
Ø Behave in a professional, collaborative, supportive manner, regardless of personal feelings.
Ø Create a supportive environment and encourage people to freely express themselves.
Look the Part! (Professional Image)
Ø Make sure employee badge is visible and appropriately placed.
Ø Stay well groomed. Keep clothing neat, clean, and in accordance with departmental and hospital policy.
Ø Maintain an attitude of confidence and proficiency.
Ø Ensure that personal conversations, demeanor, and all behaviors present an "on-stage" appearance.
Make it Right (Service Recovery)
Ø Anticipate and correct problems before they become complaints.
Ø Acknowledge mistakes when they occur, without placing blame.
Ø Apologize for the mistake and make amends by taking corrective action.
Let's Talk (Communication)
Ø Communicates with co-workers necessary or important information. Respond in a timely manner to all requests, conveying clear, concise, and accurate information.
Ø Always say, "thank you" and "good-bye".
Ø Whenever you see a person who needs help, ask them how you can help them.
Ø Answer phones by third ring by stating department and name. Always use a friendly tone.
Lean on Me! (Teamwork)
Ø Balance personal agenda with team and organizational goals.
Ø Value all team members and their opinions by treating everyone equally and with respect. Joins in with the rest of the group Shares information that people need to do their job. Expresses ideas, opinions, and reactions constructively.
Ø Seek to resolve conflicts in a respectful way. Do so directly with the individual(s) involved and promptly.
Ø Arrives on time ready to work when shift is scheduled.
Ø Completes daily work.
Welcome to Our Home! (Safe/Healing/Calm Environment)
Ø Maintain a safe, neat, clutter-free work environment.
Ø Recommend changes to policies, procedures, and environments to enhance everyone's ability to provide optimum service to all patients, visitors, and employees.
Ø Keeps voice down in and around "on-stage" areas.
Keep in Touch! (Provide Information & Explanations)
Ø Apologize for delays or inconveniences.
Ø Use easily understood and appropriate language when giving information to patients, visitors and co-workers.
Ø Communicate anticipated timeliness for procedures and keep family updated if appropriate.
Privacy Matters! (Privacy/confidentiality)
Ø Refrains from loud talking or laughing in Admitting/Reception Areas.
Ø Refrains from gossiping. Maintain strict confidentiality at all times with patients, visitors, co-workers, physician information, and with proprietary organizational information.
Ø Always speak kindly and positively about patients or co-workers.
Thank Somebody! (Recognition/Appreciation)
Ø Find ways to specifically recognize and appreciate a co-worker.
Ø Catch people doing something special and let them know you appreciate it.
Ø Commend a team member when they demonstrate one or more of our customer service standards and behaviors.
Show the Way! (Giving Directions)
Ø Make it your job to know where services are at the facility.
Ø If someone appears to need directions, offer to help.
Ø Offer to escort patients and visitors to their destination if available. If unable to personally escort, take him/her to someone who can or offer a facility map and directions.
Ø Always treat patients, visitors and co-workers with respect and empathy.
Keep Growing! (Technical Competency - Excellence)
Ø Maintain a high level of competence; continue to grow in skill and encourage others to do the same.
Ø Consistently demonstrate excellent technical knowledge on the job.
Ø Attentive to detail - Error rate less than 10%
Ø Attends staff meetings 50% of time.
Ø Encourage and contribute innovative ideas and ways of doing things that increase efficiencies.
Complete required continuous training and education, including department specific requirements.
Performs other related duties as assigned or required.
Participates in activities that contribute to the on-going development of the profession's body of knowledge in order to remain abreast of changes in Admitting/Telecommunication practices and procedures
Age Specific Population Served:
Neonatal (0-28 days)
(28 days - 1 yr.)
Pediatric (1 - 12 yrs.)
Adolescent (12 - 20 yrs.)
Adult (20 - 61 yrs.)
Geriatric (62 yrs. +)
Must be open to additional responsibilities as required by administration.
Education and Experience:
High School graduate or equivalent. Medical terminology preferred. One-year experience in a hospital-admitting department preferred.
Knowledge, Abilities, and Skills:
Must be computer literate and possess knowledge of the functions of basic office machinery. Should possess effective oral and written English communication skills. Must be able to type 40 wpm. Must be able to work independently. Must be able to respond to people in a compassionate, professional manner.
PHYSICAL AND MENTAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to sit at a desk. The employee regularly is required to walk, talk, read, write and hear. The employee is required to use hands to key information on the computer keyboard, handle, or feel; reach with hands and arms. The employee may be required to lift up to 20 pounds occasionally and push up to 150 pounds. Office activities may require ability to bend over or squat, kneel and reach overhead. Requires the ability to see, hear and speak continuously at a level to meet all essential functions of the job. Work is of prolonged focused attention to detail. Requires ability to prioritize process information accurately and work under pressure of time constraints.
Security Access: High
Incumbent has access to restricted or confidential patient information and must comply with the terms of the St Anthony Hospital Security Policies as it applies to their job role.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is in an office setting with controlled temperatures. May be required to work overtime or have hours reduced. The worker can reasonably anticipate having low risk to occupational exposure to hazardous and/or infectious agents working in close proximity to patient care areas. Must be able to work independently with minimal supervision. The noise level in the work environment is usually minimal to moderate.
Conifer - Pendleton, OR
If other shift, specify:
Tenet Healthcare - 17 months ago