SAP Systems Administrator Senior
GTech - Providence, RI

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PRINCIPLE DUTIES AND RESPONSIBILITIES  Demonstrates a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services.  Works to build an effective partnership with the internal customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements.  Collaborates with other parts of the organization as required to first share and analyze customer requirements and then develop and implement the best strategy and processes to meet those requirements.  Ensures that customers’ concerns or service level incidents are addressed promptly and efficiently by delegating to the appropriate System Administrators, personally troubleshooting and implementing solutions or escalating to the appropriate member of management or third tier resources.  Assists Manager in the process of analyzing and evaluating the department’s performance and processes to determine if it is meeting and exceeding customers’ needs while meeting financial goals. Identifies proactive solutions for continuous improvement.  Performs advanced level troubleshooting of host systems and middleware servers.  Performs advanced troubleshooting of network devices related system and server connectivity.  Develops best practices related to system/server performance, capacity and archiving.  Monitors and/or troubleshoots automated system and server functions by utilizing tools for verification of services, monitoring tool set availability and detecting, reporting, escalating, tracking and documenting anomalies.  Maintains system and server documentation (system drawings, best practices and performance and capacity metrics).  Defines, develops, reviews and implements a maintenance strategy and maintenance scripts relating to backup and recoveries of systems and servers.  Analyzes system and server performance statistics and performs required tuning activities to optimize performance.  Monitors Logical security best practices for all systems and servers assigned  Oversees and/or performs logical security log reviews for audit compliance. Detects, reports and escalates anomalies.  Adheres to service level agreements by following established SLA performance requirements  Adheres to IT best practices by following established IT best practice performance  Adheres to Incident Management process and performs assigned incident identification, notification, documentation, and intermediate level diagnosis and remediation activities.  Adheres to Change Management process and performs assigned change activities including monitoring and tracking change activities. Participates, documents and oversees network maintenance activities to ensure activities are completed with SLA requirements.  Adheres to Release Management process and performs assigned database release actions. Assists engineers in planning efforts associated with projects and releases.  Adheres to Audit Management process and procedures and performs assigned actions to capture audit evidence criteria.  Completes special operations projects with some assistance from manager or director.  Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.  Trains, mentors and coaches all assigned System Administrators.  Provides training, mentoring, and coaching to assigned System Administrators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.  Delegates tasks to assigned System Administrators, oversees workflow of team, and effectively communicates changes that affect employees’ work with limited supervision.  Contributes to the performance feedback for assigned System Administrators.

JOB REQUIREMENTS

EDUCATION  Minimum education Bachelor's degree with a technical major or equivalent experience. System and Server certifications are required  Years experience 4 to 6 years of related experience with degree  Minimum technical knowledge and skills - Required • Comprehensive knowledge of Office suite and PC operating systems • Advanced/Expert ability to navigate through Unix/Linux/AIX/VMS/DOS and execute commands • Advanced/Expert knowledge of Windows, LINUX, AIX, VMWARE and VMS configurations and functions • Advanced ability to use OS utilities • Intermediate knowledge of Sybase, DB2, MySQL and SQL databases • Advanced ability to update, modify, reconfigure, backup and restore systems and servers • Advanced ability to create, modify, test, implement and maintain scripts (DCL, LSE, Perl, SQL, SQR, VI, etc) • Advanced ability to use of system and server analysis tools (IBM Director, Enterprise Manager, etc……) • Basic knowledge of change and incident management tools • Advanced ability to detect, analyze, troubleshoot and escalate system and server incidents • Advanced ability to forecast, recommend, and implement capacity planning • Advanced knowledge of industry and local audit requirements • Advanced knowledge of IP protocol and LAN topology  Essential special training requirements • ITIL foundation training and certification • Advanced level – gateway access servers • Advanced level - GTECH lottery system applications, processing, transaction life cycle, GUI applications and monitoring tools • Advanced level - GTECH and local logical security policies and procedures and log review process • Advanced level - external contractual customer requirements • Advanced level - operational entry/exit criteria  Other skills – Required • Demonstrates strong performance leadership skills including the ability to coach/mentor, deliver training, inspire and motive others, objectively assess the performance of others and provide balanced feedback • Displays the ability to lead the work of others effectively, including leading change and delegating work. • Demonstrates the ability to conduct effective behavioral and technical interviews. • Exhibits professional and customer appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others’ concerns. Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers • Displays advanced technical writing skills and presents information in a professional and engaging manner. • Promotes teamwork and cooperation and builds strong relationships at all levels. Effectively collaborates and negotiates. • Organizes and plans work effectively on both a strategic and tactical level. Balances priorities among stakeholders • Effectively resolves complex issues by reviewing and analyzing relation information, diagnosing, evaluating options and implementing solutions. Exhibits sound business judgment and exhibits common sense • Identifies opportunities to implement new or modified approaches to resolve problems and maximize opportunities • Completes work in a thorough, accurate, well thought out, and timely manner and with attention to detail • Demonstrates high degree of ethics, integrity and confidentiality at all times. • Displays initiative and self-motivation. Sets high goals for self and others and demonstrates a strong sense of urgency. Achieves results in a high pressure environment • Effectively delivers training in area of expertise. • Effectively implements and manages processes  Other requirements: • Must be able to support 24X7X365 operations as required to include holiday and weekend work as needed

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