Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $87 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,576 ATMs; telephone banking centers 800-KEY2YOU® (800-539-2968); and a website, Key.com®, that provides account access and financial products 24 hours a day.
About the Job
The Branch Manager provides sales and service leadership within the Branch and is the market leader in the local community or designated business area. The Branch Manager is accountable for driving new client acquisition, retention and client and employee satisfaction to meet or exceed branch goals. The Branch Manager is accountable for marketing products and services to generate profitable revenue by calling on small businesses, developing centers of influence, and networking in the community. The Branch Manager is also accountable for partnering with and referring business to appropriate sales professionals in Retail, Investments Services, Mortgage or Business Banking to meet client needs.
Key's application process for this branch manager position requires that you complete our Virtual Job Tryout (R), which is an interactive experience via the Internet that takes approximately 45 to 60 minutes to complete. When applying, please provide a valid email address on the application so that Key may send an email with a link to you for completion of the VJT.
Essential Job Functions
Responsible for ensuring the Branch team is trained on Key's products, sales, and service models. Recruits/identifies talent, interviews and selects Branch team with involvement from Area Retail Leader. Maintain communication among the team to determine clients' needs and identify opportunities for the Relationship Managers and other appropriate sales professionals. Establish and communicate branch performance standards regarding client follow up; ensure proper focus in client relations; introduce members of the team to the client and participate in client appreciation events. Maintains active calling plan for Book of Business clients and prospects business calling plan of outside calls. Engage business partners as needed to bring the best solution to the client. Communicate across branch team to build relationship with all team members and create realistic expectations in the sales process and effectively resolve differences. Encourage business referral in every sales process to generate profitable revenue. Accountable for Risk Management and Compliance for the branch within established parameters. Ensures Branch financial goals are met or exceeded. Develops strong partnerships with District Operations Leader/Area Operations Leader, small business colleagues and other line of business partners focusing on cross selling and referrals; effectively manages internal and external center of influences. Ensures that the Branch operations are operating effectively/efficiently, reporting requirements and client needs are being met.
2-4 year degree or relevant experience. Minimum 3-5 years experience in a sales capacity with demonstrated ability to coach a successful sales team. Comprehensive understanding of financial statements/concepts. Understands consumer credit including loan to value, debt to income, and credit reports. Demonstrated ability to lead a team to financial success. Strong knowledge of small business, branch profitability and banking products. Possesses a general understanding of operations (audit, compliance, fraud, loss). Demonstrated ability to effective communication and public speaking skills. Ability to use: PC (MS Windows and Office Products), Desktop.
Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).
Careers at Key
KeyCorp is an Equal Opportunity Employer M/F/D/V
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