Asset Protection Investigator (Hourly Position)
Toys R Us, Inc. - Houston, TX

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Job Summary

Provides theft and fraud controls for select stores within a geographic market. The In-Store AP Investigator's primary responsibility is the detection, apprehension and successful prosecution of shoplifters. Store assignments will vary week to week dependent upon theft and fraud trends.

Tasks and Responsibilities
  • Observation and detection towards apprehension of external theft through the use of CCTV, Exception reports and observation. Following procedures for the reporting of all apprehensions.
  • Preparing the appropriate paperwork for successful prosecution and representing the company in court. Including protection evidentiary chain of custody
  • Complete weekly reports and distribute them to their RAPM. Reports to include activity summaries / follow-up and detail of any issues found within the store / action plans established to address on-going issues. Reporting and follow-up on CCTV equipment, EAS activity, and safety related issues.
  • Report all liability incidents
  • Assist in training new In-Store AP Investigators
  • Assist in new team member orientations
  • Assist in CCTV installations and video review
  • Assist upon request with detecting internal theft and fraud
  • Coordinate scheduling with business needs
  • Perform internal audits and make recommendations
  • Assignments directed by RAPM, RAPI or Director of Asset Protection
  • Maintain AP equipment in good condition
  • Communicate all procedural violations to Store management and RAPM
Required Knowledge, Skills, and Abilities
  • Minimum of 1 year previous experience in a similar role
  • Depending upon State requirements - Guard/Security certification.
  • Ability to communicate with other team members, management and guests both verbally and in written format.
  • Basic English language writing skills for completion of report writing, e-mail and daily communications.
  • Basic knowledge of CCTV.
  • Basic computer knowledge Microsoft Word, excel & powerpoint.

About this company
4,332 reviews
Toys“R”Us, Inc. is the world’s leading dedicated toy and juvenile products retailer, offering a differentiated shopping...