This position is for a Systems Administrator in the Ft. Meade area; requiring rotating shifts in a 24x7x365 environment. The Systems Administrator will provide mission applications focused expertise for the IT user.
PRIMARY DUTIES AND RESPONSIBILITIES
The Systems Administrator will work in a 24x7x365 environment working on rotating shifts with the ability to attain shift differential. The primary responsibility will provide mission applications focused expertise for the IT user. The Systems Administrator will interact effectively, courteously, and directly with the user to resolve technical issues and respond to queries and requests for service that originate by telephone, web-based portals, email, or other methods. The System Administrator will demonstrate mastery of Customer-specific desktop applications and their support. The System Administration must possess in-depth knowledge of Customer-specific operations, platforms, systems, architectures, functions, and terminology. The System Administrator will independently read, write and implement standard operating procedures and technical documentation; assist with transition of new technologies into the service desk operations; assists with installation and configuration of new software applications; produces/contributes to IT knowledge articles.
This position requires a Bachelor’s degree and 3-5 years of experience or equivalent relevant work experience.
Additionally, the following training and certifications are highly desired:
• IAT Level II certification
• ITIL® v3 Foundations certification or ITIL® v3 Foundations or Bridge certification
• HP Service Manager 7.11 End User Training
Security Clearance Requirements
Top Secret FS/LS polygraph is required
An Alaska Native Corporation, Chenega Corporation has gone from landowner to business titan. Founded in 1974 to represent the Chenega people...