Software Engineer, eServices SaaS
Genesys Telecommunications Laboratories - HQ - Daly City, CA

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Genesys is the world’s leading provider of customer service and contact software — with more than 2,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees. Description You are a well-rounded software developer who knows how to create robust high-performance software, and can develop prototypes quickly.

The work is challenging, creative, fast paced and intellectually stimulating. Do you want to help us build next-generation communications and customer facing applications? We are looking for high performers that consistently demonstrate an unusual level of commitment, competence and creativity. Your responsibilities will cover include design, development, implementation and testing of components that communicate with social networks.

Skills needed bull A Bachelors degree in Computer Science or Computer Engineering, or equivalent experience bull Strong object oriented programming and design skills bull Strong unit testing and code organization bull Excellent communication skills bull Superior critical thinking and problem solving skills bull Background in Web 2.0 technologies bull 3+ years of programming experience in Java, JavaScript, HTML, CSS bull Excellent command of JavaScript, JQuery, JSON bull Hands-on experience with UI architecture patterns (MVC, MVP, MVVM, etc.) bull Experience with Linux and Windows bull Understanding of workflowbusiness process management bull Proficiency using a source control system – Clearcase, SVN, CVS, or Mecurial bull Knowledge of REST-style web services bull Experience with user experience, usability and accessibility bull A design sense experience with storyboarding, wire-framing and mockups Java JavaScript HTML CSS JQuery JSON

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