Customer Loyalty Manager Role
This unique role is based on discovering, developing and deploying an experience for our Downhole customers that makes it easy for them to do business with us. The individual hired needs to understand the importance of being a change agent involved in implementing a customer experience that fosters retention and loyalty with our current and future customer base and our Downhole organization. This includes a strong understanding of tying our customer experience with our NOV brand.
- Understand market trends and gaps for Customer Loyalty team to better support our organization and provide the right tools and processes to create an exceptional customer experience
- Facilitate discussions on the need to improve customer service within our Downhole organization amongst product lines, sales, operations, service quality and engineering.
- Create new processes to affect Downhole’s bottom line based on discoverability, development and deployment focused on top ten global accounts and low retention accounts.
- Lead voice of the customer feedback discussions with our customers, account representatives and leadership to better improve our business based on Net Promoter Score (NPS)
- Execute and evaluate customer satisfaction surveys to drive decisions amongst our customer accounts and organization.
- Enroll personnel into Customer Loyalty strategies and be the creative back bone of our organization when it comes to implementing customer service processes.
- 3-5 years in Oil and Gas Industry is recommended
- Past career in Marketing, Communications and/or Branding 3-5 years is recommended
- Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management.
- Work within established company guidelines.
- Adheres to all HSE requirements
US TX Houston Parkwood Circle
7909 Parkwood Circle Dr
National Oilwell Varco (NOV) is one of the world’s leading equipment and service
providers to the oil and gas industry. With over 170...