Entry level that works under close supervision to learn donor processor duties. Seeks assistance with more difficult situations. Gathers donor medical histories. Conducts donor screening to determine initial suitability of donor to undergo plasmapheresis through verification of accumulated data. Conducts pre-donation medical screening in accordance with established guidelines. Determines HCT and Protein via finger stick and use of the hematastat and refractometer. Provides appropriate feedback to ineligible donor candidates. Ensures all donor medical information is complete and accurate prior to donation. Communicates relevant donor medical information to Physician Substitute, who conducts full screening on new donors. May cross train in another area if screening skills are solid and if a manager approves cross training. Ensures donor confidentiality. Establishes and maintains permanent donor files in an organized and efficient manner. Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed. Learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal company procedures. Maintains supplies necessary to perform job duties. Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors. Reports all unsafe situations or conditions to supervisor or team lead. May cross train and work in other areas to ensure efficient center operations. Performs other duties as required.
Not responsible for directly supervising or managing other employees.
High school diploma or GED.
Medical Assistant or Nurse’s Assistant Certificate preferred. Becomes certified as a Donor Processor within 2 months. CPR certification preferred.
Medical assistant, nurse’s assistant, or health care experience preferred. Customer service experience preferred.
Knowledge, Skills, and Abilities:
Good customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills. Ability to understand and follow SOP’s and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32*. Personal protective equipment required such as protective eyewear, garments and gloves. Work is performed standing for 6-8 hours per day. Repetitive foot movements, bends and twists neck and waist for 4-6 hours per day. Occasionally walks. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Light to moderate lifting of 15-30lbs. Heavy lifting of 30-45lbs. for 2-4 hours per day with a maximum lift of 50lbs. May reach above and below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
Performs simple and repetitive tasks that vary little each day by following a set of written or oral instructions/procedures. Maintains work pace to meet production standards.
Grifols doesn't grimace when it comes to working with blood. The company provides products and services through three primary...