Work From Home - Escalation Support Trainee
Enterprise Rent-A-Car - St. Louis, MO

This job posting is no longer available on Enterprise Rent-A-Car. Find similar jobs: Work From Home jobs - Enterprise Rent-A-Car jobs

The Contact Center for Enterprise Holdings, EAN Services, LLC currently has openings for Work from Home Escalation Support Trainees . Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. The Contact Center provides support to all three brands and their business operations. As a Work from Home Escalation Support Trainee, you will be responsible for providing excellent customer service support to both internal and external customers with questions related to rentals in addition to escalated situations. You will field customer assistance calls related to a variety of escalated requests, including researching reservations, communicating branch policies, and processing special requests.

We are looking for individuals who thrive on a challenge and truly want to provide services that exceed the expectations of each and every one of our customers. Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes.
  • Must be an Missouri resident living in the St. Louis metropolitan area
  • Must be available for a 6 week virtual training class (Monday – Friday, 9a-6pCST)
  • The position requires working flexible schedules that may include afternoon and/or evening hours, with both weekend days required
  • The starting pay for this position is $14.80/hour

Responsibilities:
  • Provide exceptional customer service and communicate information effectively to internal and external customers
  • Complete Escalation Support training and assist with handling customer concerns and escalated calls from customers
  • Become an expert in all systems, applications, policies, and the vehicle rental process for each brand of the company
  • Provide timely and accurate information reflecting a customer-oriented image for the company
  • Use experience to identify customer needs and handle accordingly, including proper documentation
  • Adapt to the needs of individual callers by offering options/suggestions to meet their needs
  • Meet or exceed all defined performance criteria and knowledge testing
  • Provide support/mentoring/training to other contact center representatives
  • Adhere to shift assignments in a 24 hour/7 day operation
  • Maintain Enterprise Holdings standards for appearance, professionalism, and dependability
Knowledge/Skills/Abilities:
  • Ability to remain resilient, project patience and empathy, and provide excellent customer service when dealing with stressful situations
  • Increased level of problem-solving and decision-making skills
  • Ability to draft professional correspondence through email
  • Ability to utilize multiple computer programs at the same time
  • Exhibit professional, courteous and friendly behavior
  • Ability to probe for additional information in a professional manner
  • Attention to detail and ability to focus on current task with office distractions
  • Ability to work under minimal supervision
  • Accurate typing and data-entry skills

Qualifications:
  • Bachelors degree required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be at least 18 years old
  • Minimum 1 year of continuous work experience at the same employer
  • Minimum 1 year customer service experience; previous customer/escalation support experience preferred
  • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
  • Must have the ability to meet PC and Internet requirements
  • Must be able to work 40 hours per week
  • Must be able to work a flexible schedule including day and/or evening hours
  • Apart from religious observation, must be able to work both weekend days (Saturday & Sunday)
Work From Home Requirements:
  • Must be an Missouri resident living in the St. Louis metropolitan area
  • Have permanent residence with a defined working space that is clean, ventilated and quiet
  • Working space with working smoke detector, fire extinguisher, and first aid kit
Work From Home Technical Requirements:
  • Computer (PC, no Mac)
  • Computer USB Headset with Microphone or PC speakers and microphone
  • High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements)
    • Minimum up load speed of 1000 kbps (1.0 mbps)
    • Minimum down load speed of 3000 kbps (3.0 mbps)
    • Use of wireless and WiFi “air cards” is prohibited

Enterprise Rent-A-Car - 10 months ago - save job - block
Recommended Jobs
Account Manager
Tubular Steel, Inc. - St. Louis, MO
Tubular Steel, Inc. - 6 days ago
About this company
2,061 reviews
Enterprise Holdings is in the driver's seat in the global car rental business. Through its Enterprise Rent-A-Car, Alamo Rent A Car,...