Back Office Team Lead
Concentra Inc. - Albuquerque, NM

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In addition to performing various medical support specialist duties, performs lead duties for back-office staff to ensure optimal patient flow and excellent customer service in accordance with Concentra policies, practices and procedures.

Prepares patients for physical examinations, including vital signs.
Assists physician during examination.
Maintain supplies, cleans and stocks rooms with required supplies.
Operates autoclave machine in accordance with policy and procedures that meets all regulatory requirements.
Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.
Assists in surgery set-up and injury care as directed by the presiding physician.
Performs urine drug screens (UDS) for both DOT and Non-DOT drug screens using the proper chain of custody; ensure preparation for specimen pick-up and shipment to appropriate laboratory.
Assists in medical record maintenance.
Performs front office clerical duties such as answering telephones, check-in, check-out, and record processing.
Dispenses medications as directed by physician and in accordance with state regulations.

Oversees back office scheduling.
Leads all back office personnel under the direction of the Center Medical Director and/or Center Administrator.
Assigns duties and responsibilities for back office personnel.
Performs on-going training and development for back office personnel.
Maintains pharmacy inventory system (in accordance with state specific guidelines) as directed by the Center Medical Director.
Participates with the Center Medical Director in the hiring of new back office colleagues.
Performs any other tasks and duties as assigned.

Concentra's Data Protection Commitment
  • Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
  • Every Concentra colleague has the responsibility to adhere to data protection principles.
  • If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
Required Skills

Required Experience

Graduate of accredited school or equivalent experience
Medical assistant certification

Minimum of 2 years medical office experience

Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues.
Demonstrated leadership capabilities
Demonstrated working knowledge of occupational medicine requirements (state specific).
Demonstrated working knowledge of clinical operations.
Demonstrated establish and maintain working relationship with all levels of colleagues.
Demonstrated above average organizational/leadership skills.
Demonstrated excellent customer service skills.
Demonstrated professional/positive attitude.
Demonstrated willingness to participate in Continuing Medical Education.
Demonstrated willingness to attend and successfully complete UDS certification class.

About this company
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Concentra Managed Care, Inc. is the leading provider of healthcare management and cost containment services to the workers' compensation,...