Technical Contact Center Specialist
LodgeNet Interactive Corporation - Sioux Falls, SD

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TECHNICAL GENERALIST

The Tech Connect Department is accepting applicaitons/resumes from qualified candidates to retain and consider for future job openings for Technical Generalist , this is a full-time, non-exempt position.

SUMMARY OF RESPONSIBILITIES:

This is a 24/7 call center position providing high-level customer service and technical support to both our internal and external customers. You will be responsible for infrastructure, hardware and software support of LodgeNet equipment. The position may involve working day, mid or night shifts, all shifts require some weekend and holiday duties to ensure 365-day coverage. Differentials paid for weekends, overnights and or bi-lingual skills.

Candidates considered qualified for the position will possess the following minimum knowledge, skills, and abilities:

EDUCATION/EXPERIENCE:

• We are seeking candidates with a minimum 2-year technical degree or the equivalent combination of education and or work experience.
• Qualified candidates will also have fundamental knowledge of Windows, Linux and UNIX in addition to a strong technical aptitude.
• Applicants with experience in a technical call center are preferred.

QUALIFICATIONS:

• Must have the requisite communication skills
• Ability to multi-task
• Effectively apply problem resolution techniques while troubleshooting in a team environment.
• Bi-lingual is a plus.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. A Human Resource Representative will review your resume.

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