Service Desk Technician
MetroStar Systems - Quantico, VA

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Responsibilities:
• Identifies, researches, and resolves technical problems

• Responds to telephone calls, email and personnel requests for technical support

• Documents, tracks and monitors the problem to ensure a timely resolution

• Relies on instructions and pre-established guidelines to perform the functions of the job

Qualifications:
• Bachelor's Degree in related field

• 2-3 experience

• Has knowledge of commonly-used desktop applications such as MS Office, MS SharePoint, and basic knowledge of Windows Servers OS platforms

• Security + or Network + certification

• ITIL v3 and MCSA certification preferred

• Basic Web content management skills

MetroStar Systems - 22 months ago - save job
About this company
2 reviews
Since 1999, MetroStar Systems has provided clients with agile collaborative solutions, designed to integrate people and processes across the...