IT Systems Support Associate
Cargill - Hopkins, MN

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IT Systems Support Associate - HOP01622 Cargill is a unique place to grow your career, your experience and your abilities. Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values. Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at www.cargill.com.
Description
Cargill Risk Management IT creates and supports unique software for the needs of the Risk Management business unit. In the role of Systems Support Associate, you would be responsible for the short-term support tasks and long-term improvements required maintain and increase the health of the systems. You would respond to user requests and questions, react to system failures, and work with the second-level support team to resolve the most complicated problems.

In addition, you will be responsible for interacting with other parts of Cargill IT to engage their help in incidents and projects as needs arise, and to provide them with information about our systems and processes that they need. You will be one of the key people engaging with the teams that support our systems infrastructure. We’re looking for someone with an ability to prioritize and handle multiple requests and to interact effectively with other groups.

65% - Systems Support – maintain the data and applications related to Cargill Risk Management’s pricing, hedging, and reporting systems. This involves responding to user requests, investigating and correcting problems, and proactively monitoring system health and performance. The support tasks include application installs and troubleshooting and international user support. This role involves being part of an on-call support rotation.

25% - Infrastructure Team Engagement – keep track of and communicate information about Cargill Risk Management’s systems; help develop and test Disaster Recovery plans.

10% - Other – Other duties as assigned.

Qualifications
Required Qualifications :
  • Bachelors degree in IT field or relevant experience
  • 2 + years of business experience
  • Experience with helpdesk, network, or other IT support role.
Preferred Qualifications :
  • Competence with Microsoft Excel
  • Experience with relational databases
  • Ability to write SQL queries
Cargill is an EEO/AA employer.

Job Information Technology
Primary Location US-MN-Hopkins

Schedule Full-time
Job Type Standard
Shift Day Job

About this company
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Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers,...