Customer Service Supervisor - Copy Center Services
IKON 426 reviews - Seattle, WA

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Do you enjoy working with customers and building professional relationships?

Do you thrive in a fast pace office environment?

If so, we would love to speak with you about joining our professional outsourcing team!

IKON currently has an opportunity for a Site Supervisor - Copy Center Services to work in a customer location in Seattle, WA (zip code 98104).

The hours are Monday through Friday, 8:00am to 5:00pm

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds.

Position Profile:
IKON Office Solutions is looking for career-oriented individuals to help provide office support services within our customer locations. The Customer Service / Copy Center Specialist's primary focus is building relationships with customers while providing important office support. In this position you will be responsible for providing copy/print services, mail services, shipping and other office related tasks. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. To help you thrive, IKON provides an award-winning training program, an excellent support structure and a comprehensive benefits package.

Job Duties / Responsibilities:
Runs high volume copy machines and performs binding and finishing work.

Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

Maintains records for management reports and inventories of supplies needed.

Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

Calculates charges for jobs performed and maintains some billing logs.

Responds to and coordinates all service calls required by customer.

May perform filing duties in conjunction with specific customer requests.

Responsible for effective implementation and management of IKON Service Excellence.

Functions as a document specialist or other operations worker.

Handles formal contact with the customer on a daily basis in IMS.

Provides training on workflow and machine operations when necessary.

Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.

Meets quality and deadline standards by the effective use of job scheduling practices.

Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.

Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

Maintains positive internal working relationships with all department employees by communicating in a professional manner.

Completes site reports and other paperwork on time and accurately.

Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.

Responsible for managing P&L.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

Requires high school diploma or GED and 2+ years of experience in a related field.

Requires Intermediate computer skills on Microsoft Word, Excel and Outlook.

Desktop Publishing experience a plus.

Requires experience in delivering classroom and/or informal training sessions.

Requires experience in operation of the most advanced machines, performing complex jobs.

Requires experience in setting goals by defining and prioritizing specific, realistic objectives.

Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds.

If you want to demonstrate and develop your talents, IKON offers an excellent career path and the chance to work with a dynamic team and company! For immediate consideration, please apply online.

IKON is an Equal Opportunity Employer, M/F/D/V

About this company
426 reviews
IKON Office Solutions, Inc. (IKON) delivers integrated document management systems and solutions. It is an independent channel for copier,...