Vdara Hotel & Spa - Las Vegas, NV

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Oversee the Assistant Front Desk Managers and their daily assignments.
  • Ensure that the daily operations of check in/out run efficiently.
  • Assist front line employees with questions or problems as they arise.
  • Ensure that he front line staff is providing AAA Five-Diamond service.
  • Assist in rectifying the guest complaints and issues as they arise.
  • Manage up to 15 front desk line-level employees in a given shift.
  • Mentor, coach, and guide employees on working successfully in a team atmosphere.
  • Control “day-of” room inventory and rates.
  • Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting security as needed.
  • Other related duties as necessary.


    • At least 1 year of guest service experience.
    • At least 1 year of supervisory/managerial experience.
    • Excellent customer service skills.
    • Able to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • Strong working knowledge of the Opera PMS system.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.
    • Previous Front Desk management experience.
    • Previous experience working in a similar resort setting.

    MGM Resorts International - 17 months ago - save job - block
    About this company
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    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...