CRM Practice Leader
OTT, Inc. - Saint Paul, MN

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OTT, Inc. is seeking a CRM Practice Leader to join our dynamic and growing business. This is an excellent growth opportunity position for the right individual. If you have strong analysis, presentation, people, and technical skills with Dynamics CRM we want to hear from you. We are seeking candidates that want to establish a growing career with OTT, Inc. with significant near and long term growth potential.

1. POSITION OBJECTIVE

To develop, grow, and manage the OTT, Inc. Customer Relationship Management practice.

2. COMPETENCIES REQUIRED

The following competencies are required for this position:

Communication
Excellent written and oral communication skills. Confident and effective in client and prospective client meetings and presentations. Team and company communication regarding developments and overall performance of the Customer Relationship Management practice.

Teamwork
Promote and support team work providing each individual an opportunity to reach their goals and for both the Customer Relationship Management practice and OTT, Inc. to reach their goals.

Problem Solving
Ability to identify problems quickly as they arise. Then analyze the problem and find cost effective and win/win solutions.

Self Management
Ability to understand individual and Team goals and be able to self manage and make decisions on the best route to achieve these goals. Confident and ability and willingness to make good decisions that produce positive results.

Planning and Organizing
Ability to develop a plan, follow the plan and achieve the desired results. Keep organized with good documentation and repeatable processes. Ability to define and scope projects, develop accurate estimates and statements of work.

Technology

  • Microsoft SQL Server
  • Office 365
  • Scribe
  • Dynamics CRM

Learning

  • Self learning ability
  • Classroom learning
  • Web learning
  • High aptitude and desire for learning new and changing technologies

Initiative and Enterprise
Desire and ability to grow and manage a profitable business. Desire and ability to be a high achiever and challenge yourself and your Team to achieve goals set forth on an annual basis. Ability to source new clients through networking, lead generation, presentations/demos, referrals, existing clients, etc.

About OTT, Inc.

OTT, Inc. is an award-winning Microsoft Partner delivering Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Custom Development solutions and services to small and mid-market businesses based throughout the Upper Midwest. OTT, Inc. is a MPN (Microsoft Partner Network) member, with competencies in Enterprise Resource Planning, Business Intelligence, Customer Relationship Management, Portals & Collaboration, Midmarket Solution Provider, and Small Business Specialist. OTT, Inc.’s primary product offerings include Microsoft Dynamics GP, Microsoft Dynamics CRM, Microsoft SQL, and Microsoft Office 365. Our service offerings include Business Intelligence, Business Process Analysis, Custom Development, System Integrations, and Technical Support.

We have also created and trademarked a proven five-step approach to help organizations gain a sustainable marketplace advantage through improved business performance. Our Trusted Partner Path™ guides our clients through a proven five-step methodology that delivers improved productivity, efficiency, and profitability. Using the Trusted Partner Path™, we partner with our clients to produce measureable business performance, bottom-line rewards, and a technology framework for sustained growth.

At OTT, Inc., we pride ourselves on building strong, long term relationships with our clients, which extend years beyond the initial software implementation. We are dedicated to providing ongoing training and educational events for our clients throughout the year. Many of our events are complimentary, and we are proud to offer over 40 hours of FREE training to our clients each year. From our monthly CRM Net(work) events, to our quarterly GP Client Group Meetings, to our annual Summit, we offer a wide array of free and fee based learning opportunities to continually help our clients increase efficiencies and the effectiveness of their products throughout the years.