The Client Services Representative provides customer service through the delivery of information to clinicians, hospitals, other clients and staff of Core Laboratories. In this role, you will provide telephone coverage, both inbound and outbound, with the ability to convey information and answer questions involving relatively complex laboratory issues. You will access and enter information into the Laboratory computer systems.
Conforms to departmental productivity standards for each function performed by the Client Services department.
Demonstrates courtesy and professionalism on the telephone while adhering to the guidelines of First Call Resolution.
Provides verbal, printed, and faxed results requested by clients via telephone.
Calls critical, cancelled, and STAT results to clients. Notifies clients of problem specimens in a timely manner.
Understands how to accurately access and enter information into the Laboratory computer systems.
Completes and maintains records and logs in a manner that demonstrates compliance and careful record keeping, i.e., call templates, add-on forms, untransmitted reports, etc.
Coordinates and acts as liaison between clients and Core Laboratories staff.
Demonstrates awareness of and compliance with HIPPA regulations.
Promotes positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines. Works collaboratively and is respectful of others.
Remains flexible in the event that responsibilities need to be temporarily changed due to scheduling problems.
High School Diploma or equivalent, required.
Prior clinical laboratory client service experience, preferred.
Above average verbal communication skills.
Computer literate with basic typing skills.
Ability to read protocols and comprehend directions.
Ability to maintain a high degree of confidentiality.
Transforming care, optimizing patient satisfaction and creating better patient outcomes are just some of the things our talented team members are doing at North Shore-LIJ each and every day. As a culture committed to providing our customers with the highest quality service, we stand behind our core values: Patients first; Caring; Excellence; Innovation; Integrity and Teamwork. It is our commitment and our culture that sets us apart from others and is the cornerstone of everything we do. Join an organization whose team members are valued, cared for and offered continuous opportunities to grow. Click on the link to learn more about us: www.northshorelij.com/goals
Please note: North Shore-LIJ is a smoke-free environment. Smoking and the use of tobacco products is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. Free smoking cessation programs and quit medications are offered to team members who wish to quit through the North Shore-LIJ Center for Tobacco Control.
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