Customer Service Supervisor 2nd Shift
Job ID #: 79866
Location: WI-Stevens Point
Functional Area: Customer Service
Company: 30175 - Travel Guard Group, Inc.
Employment Type: Full Time - Permanent
Education Required: High School Diploma
Experience Required: 3-5 years
Relocation Provided: No
Travel Percentage: 0
As a Supervisor in the Global Assistance Center, you will be leading a team with a high focus on customer service. This position will supervise and monitor representatives on a daily/weekly/monthly basis for quality control and coaching opportunities. This position will provide performance feedback, watch call levels, and maintain service level expectations as well as handle supervisor calls.
Qualified candidates must have a high focus on high level customer service. The ideal candidate will have 3-5 years of customer service experience, strong leadership skills, time management skills, possess professional verbal/written communication skills, and the ability to work well with a wide variety of customers and team members.
Chartis is a world leading property casualty and general insurance organization serving more than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry's most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. For additional information, please visit our website at http://www.Chartisinsurance.com.
At Chartis we support and encourage a diverse work environment. EOE.